Forward Deployed Product Owner – Bond Management

🔥 1 minute ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $148.3k - $247.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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M&T Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1856

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

M&T Bank is a leading regional financial institution that provides a wide range of banking services to personal, business, and commercial clients. Known for its customer satisfaction in mobile banking, M&T Bank offers products and services such as checking accounts, credit cards, mortgages, personal loans, and insurance. Additionally, it provides financial planning through Wilmington Advisors @ M&T. The bank is committed to community engagement, supporting local businesses, multicultural banking, and volunteerism. With a focus on cybersecurity and digital banking solutions, M&T Bank serves its clientele through comprehensive online and mobile services.

📋 Description

• Design, configure, and improve business process workflows using Appian Designer • Lead business process discovery across Bond Management operations, including debt servicing, transfer agent, paying agent, waterfall accounting, and exception management • Identify automation opportunities, document current-state pain points, and establish operational baselines • Define value hypotheses, business outcomes, and success measures for workflow prioritization and benefit realization • Modernize Bond Management workflows using Appian • Partner with product owners, operations leaders, technology teams, and risk partners to gather requirements, map processes, define user needs, and prioritize improvements • Own and manage product backlog items, user stories, acceptance criteria, specifications, process flows, UI concepts, test scenarios, and release-ready requirements • Lead stakeholder working sessions to define current- and future-state workflows, iterate MVP designs, resolve issues, and drive alignment • Build, configure, and maintain Appian Designer workflows using reusable out-of-the-box components • Use AI-assisted and agentic AI tools for discovery, process analysis, documentation, prototyping, testing, defect analysis, and delivery communications • Own workflow outcomes from discovery through configuration, validation, pilot adoption, and post-release optimization • Support QA, UAT, regression testing, and production validation • Partner with technology teams on integrations, data dependencies, security, platform constraints, and production support • Keep current with Appian AI, Case Management Studio, RPA, data fabric, reporting, and governance capabilities • Champion Appian governance, reusability, modular design, versioning, packaging, maintainability, and controlled delivery • Participate in agile ceremonies, including standups, planning, backlog refinement, demos, and retrospectives • Build and maintain Appian reports and dashboards tracking workflow performance, user activity, operational quality, and business metrics • Adhere to risk and regulatory standards, policies, controls, and the Company’s Risk Appetite; escalate risk issues • Promote belonging and reflect the M&T Bank brand • Maintain internal control standards and implement audit and regulatory points • Complete other related duties as assigned

🎯 Requirements

• Bachelor’s degree and a minimum of 10 years’ business, analytical, technical, digital product, transformation, or product ownership experience, or in lieu of a degree, a combined minimum of 14 years’ higher education and/or relevant work experience, including a minimum of 10 years’ business, analytical, technical, digital product, transformation, or product ownership experience • Hands-on experience with Appian, including building, configuring, testing, or supporting workflows, forms, interfaces, records, process models, reports, dashboards, or related Appian objects • Experience in financial services and/or fintech, including exposure to regulated business processes, operational risk, client service, banking, wealth management, trust services, payments, capital markets, lending, compliance, or similar domains • Experience as a product owner, product analyst, business analyst, transformation lead, or workflow designer in an agile or iterative delivery environment • Experience writing user stories, acceptance criteria, specifications, process flows, business rules, UI concepts, testing scenarios, or release documentation • Strong analytical and problem-solving skills • Exposure to QA, UAT, regression testing, defect triage, test case development, production validation, or other solution quality practices • Working knowledge of AI-assisted tools or agentic AI concepts and ability to use AI responsibly • Ability to bridge business and technical teams and explain technical constraints, risks, dependencies, and tradeoffs • Strong verbal and written communication skills • Ability to manage competing priorities, work independently, and deliver in a fast-paced, regulated transformation environment • Appian Level 1 or higher certification, or equivalent hands-on experience with Appian Designer (preferred) • Familiarity with SAIL expressions (preferred) • Understanding of Appian reusability, versioning, packaging, release management, performance, and governance (preferred) • Experience with Appian AI, Case Management Studio, RPA, data fabric, connected systems, integrations, or document management workflows (preferred) • Experience with agentic AI or AI-assisted development tools such as Claude Code, Codex, Open Claw, Hermes, or similar (preferred) • Experience with other low-code/no-code platforms such as Power Platform, ServiceNow, Salesforce, Pega, Airtable, Retool, Mendix, or similar (preferred) • Corporate Trust, securities servicing, bond administration, transfer agent, paying agent, or financial operations domain experience (preferred) • Strong understanding of business process mapping, process engineering, service design, user journey design, and operational improvement methods (preferred) • Experience developing, managing, or launching digital capabilities in financial services, fintech, trust services, institutional services, compliance, legal operations, or document-intensive environments (preferred) • Experience partnering with UX, design, data, architecture, cybersecurity, risk, legal, compliance, or operations teams (preferred) • Knowledge of Agile, Lean, design thinking, systems thinking, and continuous improvement principles and practices (preferred)