GCM Unit Manager III

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $116.4k - $194k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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M&T Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1856

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

M&T Bank is a leading regional financial institution that provides a wide range of banking services to personal, business, and commercial clients. Known for its customer satisfaction in mobile banking, M&T Bank offers products and services such as checking accounts, credit cards, mortgages, personal loans, and insurance. Additionally, it provides financial planning through Wilmington Advisors @ M&T. The bank is committed to community engagement, supporting local businesses, multicultural banking, and volunteerism. With a focus on cybersecurity and digital banking solutions, M&T Bank serves its clientele through comprehensive online and mobile services.

📋 Description

• Manage large complex relationships, cultivating present and prospective clients as sources of new business, including travel and client visits • Meet with clients to ensure quality of service and uncover opportunities for referrals for other banking services • Manage, coach and mentor Relationship Managers and other assigned staff members • Ensure staff awareness of and compliance with internal and external policies and procedures • Lead development and implementation of process improvements to increase service, processing, profitability and regulatory compliance • Maintain administrative, operational and risk management support for the Unit • Participate in revenue-generating efforts as assigned • Develop and maintain key internal and external relationships related to revenue growth • Collaborate to implement the strategic plan • Represent the Unit or Division on enterprise-wide projects and initiatives • Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations • Adhere to risk and regulatory standards, policies and controls; design, implement, maintain and enhance internal controls • Identify risk-related issues requiring escalation to management • Promote an environment supporting belonging and reflecting the M&T Bank brand • Maintain internal control standards and implement audit and regulatory findings • Complete other related duties as assigned • Provide coaching, feedback and reinforcement; delegate tasks and projects; establish expectations and support individual development • Analyze and monitor progress and results and take appropriate measures as required • Manage a typical scope of up to 6,500 accounts or 10+ staff members

🎯 Requirements

• Bachelor's degree and a minimum of 5 years’ related experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ related experience • Minimum of 2 years’ work leadership, supervisory and/or managerial experience • Strong customer service skills • Strong verbal and written communication skills • Problem resolution skills • Resource management skills • Strong decision-making skills • Certified Corporate Trust Specialist certification (preferred) • Project management skills (preferred) • Analytical skills (preferred) • Demonstrated high level of proficiency in use of pertinent word processing, spreadsheet, presentation and industry-specific software (preferred)