Bilingual Customer Care Representative

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🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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MTM, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

⚕️ Healthcare Insurance

🚗 Transport

🌍 Social Impact

💰 $2.5M Debt Financing on 2016-06

Healthcare Insurance • Transport • Social Impact

MTM, Inc. is a healthcare services company that specializes in managing transportation benefits for Medicaid and Medicare programs. Through advanced technology, MTM Health ensures reliable non-emergency medical transportation (NEMT), mobile integrated health (MIH) solutions, and home and community-based services (HCBS) that enhance access to care. The company aims to improve health outcomes by addressing social determinants of health and connecting members with essential community resources.

📋 Description

• Handle inbound calls from Members, Clients and Facilities • Increase complexity of tasks as skills progress • Handle 60 - 80 calls a day and higher volumes on Mondays

🎯 Requirements

• Must currently reside in Nevada • 1 year of Call Center experience • 6 months Customer Service experience • Must be proficient in English and Spanish • Basic typing/computer experience with excellent navigational skills • High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps) • Use of wireless and WiFi “air cards” is prohibited • A quiet space within the home free of distractions including caretaking of any kind

🏖️ Benefits

• Health, Dental and Vision Insurance • Life and Disability Insurance • 401(k) Retirement Plan with Company Match • FSA and HSA Savings Plans • Wellness Program with Incentives • Voluntary & Ancillary Plans • Paid Time Off and Holiday Pay • Birthday Holiday • Maternity/Paternity Leave • Continuing Education Reimbursement Program • MTM Perks Discount Program • Career Development Programs