Regional Care Coordinator

Job not on LinkedIn

🔥 43 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $16 - $19 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MTM, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

📦 Logistics

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $2.5M Debt Financing on 2016-06

Logistics • Healthcare • Healthcare Insurance

MTM, Inc. is a healthcare services company that specializes in managing transportation benefits for Medicaid and Medicare programs. Through advanced technology, MTM Health ensures reliable non-emergency medical transportation (NEMT), mobile integrated health (MIH) solutions, and home and community-based services (HCBS) that enhance access to care. The company aims to improve health outcomes by addressing social determinants of health and connecting members with essential community resources.

📋 Description

• Manage the member’s experience from completed trip intake through transportation completion • Monitor trips, provide trip recovery and templating, solve problems, and update customer notes • Make outbound calls to members, providers, and facilities to confirm, correct, or verify trip information • Act as liaison with health plan clients, members, and internal/external partners • Provide member support for populations identified by clients or internal stakeholders • Confirm and verify transportation, ensure trip accuracy, and mitigate emergency trips during disaster situations • Maintain an impacted member list and follow up to confirm members reached appointments safely and on time • Document escalations and action plans in intake systems • Process escalated trips promptly to prevent complaints or service failures • Report unusual trip circumstances and vendor-operation inefficiencies to leadership • Maintain working knowledge of MTM technology, portals, applications, and NEMT services • Ensure KPI and contract compliance and attend monthly development sessions • Document complaints and grievances, coordinate care services, and set reservations for select facilities and members • Perform other duties as assigned

🎯 Requirements

• High school diploma or G.E.D. equivalent • 9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management • Proficient computer skills including Microsoft Outlook, Word, and Excel • High degree of accuracy, confidentiality, and ability to work in a fast-paced environment • Ability to multi-task and utilize customer service and systems • Ability to maintain proper customer service etiquette and adherence to MTM procedures • Ability to handle escalated situations using an analytical thought process • Strong leadership and team building skills • Exceptional communication skills • Ability to maintain a high level of confidentiality • Ability to identify with customer needs and circumstances • Familiarity with and ability to remain up to date with programs, protocols, and resource guides • Ability to prioritize workload • Ability to act with a sense of urgency • Medical terminology preferred • Patient Care experience preferred • Must reside in Arizona

🏖️ Benefits

• Health and Life Insurance Plans • Dental and Vision Plans • 401(k) with a company match • Paid Time Off and Holiday Pay • Maternity/Paternity Leave • Casual Dress Environment • Tuition Reimbursement • MTM Perks Discount Program • Leadership Mentoring Opportunities