Technical Support – ECAD Software

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🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mensch und Maschine Deutschland GmbH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

💼 Consulting

Construction • Consulting • Architecture

Mensch und Maschine Deutschland GmbH is a leading provider of CAD/CAM/BIM solutions, specializing in computer-aided design, manufacturing, and building software. The company offers a range of services including software solutions, training, and support for industries such as construction, architecture, and engineering. With over 40 years of experience, it also facilitates educational programs to enhance skills in digital engineering and design.

📋 Description

• Handle incoming customer inquiries by phone, email, and ticketing system • Analyze and resolve technical inquiries relating to our eXs software • Reproduce and document software issues • Work closely with Development, Product Management, and Quality Assurance to continuously improve our software • Create and maintain support documentation • Conduct online customer meetings and remote support sessions

🎯 Requirements

• Completed technical training in electrical engineering or a related field • Career changers are welcome • Very good knowledge of ECAD systems (e.g., eXs, EPLAN, or similar) • Experience in customer support • Experience working with business customers (B2B) • Experience with ticketing systems is an advantage • Basic knowledge of databases and networks is desirable • Proficient in using MS Office

🏖️ Benefits

• Job security in the globally growing CAD market • Modern workplace with excellent technical equipment • Flexible working hours and the option to work 100% remotely • Wide range of internal and external training opportunities • Exciting company events, including our large summer party and annual team event • JobRad bicycle leasing program • eGym Wellpass membership

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