Product Operations Manager – Scrum

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🔥 44 minutes ago

🏈 Alabama, Ohio, +3 more states – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

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Avenu Insights & Analytics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🏛️ Government

📋 Compliance

☁️ SaaS

Government • Compliance • SaaS

Avenu Insights & Analytics is a firm dedicated to enhancing revenue recovery and compliance for state and local governments. The company provides a comprehensive suite of services and software solutions aimed at maximizing transparency and operational efficiency while helping taxpayers meet their obligations. With expertise in compliance auditing, digital transformation, and public records management, Avenu collaborates with government entities to identify new revenue opportunities and optimize citizen services.

📋 Description

• Facilitate all core Scrum events — sprint planning, daily stand-ups, sprint review, and retrospective — ensuring they are timely, focused, and drive real inspection and adaptation. • Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving and self-organization. • Protect the team from outside interference and unnecessary pressure during a sprint, escalating and resolving impediments quickly. • Coach the team and Product Owner on Agile requirements, backlog creation, story slicing, and definition of ready/done to ensure a healthy, well-groomed backlog. • Assess the Scrum maturity of the team and organization, and coach the team to higher levels of maturity at a sustainable pace. • Facilitate or support program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team syncs in organizations running scaled frameworks (e.g., SAFe). • Coordinate across teams to identify, track, and resolve cross-team dependencies and conflicts before they block delivery. • Standardize Scrum practices and reporting across multiple teams to create consistency without stifling team-level autonomy. • Mentor and support less experienced Scrum Masters, sharing facilitation techniques, coaching approaches, and organizational context. • Track and report team and program-level metrics (velocity, cycle time, predictability, defect rates) to give teams and leadership an honest, current view of progress. • Use agile project management and reporting tools (e.g., Jira, Confluence) — augmented with AI-assisted tools where available — to reduce manual reporting overhead and surface trends faster. • Drive continuous improvement initiatives that come out of retrospectives and Inspect & Adapt workshops, ensuring action items are tracked to completion. • Promote transparency by ensuring Scrum artifacts and dashboards are accurate, current, and visible to the whole organization. • Serve as the primary point of contact between the Scrum team, Product Management, engineering leadership, and other departments on process and delivery questions. • Communicate team progress, risks, and blockers clearly to stakeholders and senior leadership through regular, metrics-based updates. • Advocate for Agile values and principles across the organization, influencing without direct authority to drive adoption of better practices. • Partner with Product Management to ensure a healthy balance between new feature work, technical debt, and quality. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 5+ years of experience as a Scrum Master or in an Agile facilitation role, including experience supporting multiple teams simultaneously • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) required. • Advanced certification strongly preferred: Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM) • Demonstrated experience facilitating Scrum for complex, high-visibility projects or teams. • Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) strongly preferred. • Experience using AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to streamline reporting, documentation, and day-to-day facilitation work is a plus. • Experience in government technology at the state and local level highly preferred.

🏖️ Benefits

• Competitive benefits and compensation package