Contracts Specialist

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Mural Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $12.7M Seed Round - Mural Health on 2024-04

Healthcare • Consulting • Logistics

Mural Health is a company that provides Mural Link, a participant management platform for clinical research designed to make enrolling, retaining, and reimbursing trial participants easier. The platform offers fee-free and flexible payment options (including a prepaid card), travel booking via rideshare, participant messaging, feedback collection, and real-time analytics to reduce site administrative burden and improve trial retention and compliance. Mural Health targets clinical trial sites, sponsors, and research stakeholders with a B2B SaaS product that also incorporates payment and financial-management features.

📋 Description

• Manage and track customer contracts and renewal terms, proactively identifying upcoming contract revision opportunities and expansion discussions • Maintain a rolling pipeline and stay ahead of contract deadlines • Prepare and issue proposals and quotations for assigned accounts from initial outreach through signed execution • Partner with Customer Success, Finance, Patient Kindness, and the commercial team • Lead client contract communications and advise clients on scope revisions • Share documents timely, incorporate feedback, and keep parties informed and progressing • Assist in negotiating contract terms where applicable • Manage amendments, scope changes, and expansion agreements • Maintain organized records, documentation, and timelines to ensure accurate execution • Identify and flag high-risk customer issues and contract expansion opportunities • Identify portfolio-wide themes and opportunities and provide feedback and recommendations

🎯 Requirements

• Proven experience as a Contract Specialist, Renewals Specialist/Manager, or in a similar customer service or sales role • Experience ideally in B2B, life sciences, or healthcare technology • Experience with CRM software and other sales tools • Excellent external communication and customer-facing skills • Ability to translate pricing concepts into clear terms and communicate proposal value • Strong organizational and project management skills • Strong attention to detail and error detection • Self-directed and resourceful, comfortable working with minimal hand-holding • Ability to collaborate cross-functionally with diverse internal stakeholders • EST timezone preferred