Business Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $82k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Mutualink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🔧 Hardware

🔐 Security

📡 Telecommunications

💰 $13.7M Venture Round - Mutualink on 2017-12

Hardware • Security • Telecommunications

Mutualink is a U. S. -based company that produces rugged, portable communications equipment and interoperability solutions for public safety, emergency response, and multi-agency operations. Their Next Generation Compact Go-Kit is a field-deployable hardware system that bridges radios, satellite backhaul, LTE (5G) and Wi‑Fi with Radio-over-IP capabilities, offering rapid single-person deployment, military-grade encryption (AES-256, IPsec, RSA), automatic failover, and up to 2 hours off-grid runtime. Mutualink's products are made in America, certified for mission-critical use (DHS SAFETY Act, FIPS 140-2, SOC 2 Type 1), and are used by thousands of public safety and critical infrastructure agencies for incidents like disasters, SWAT and search & rescue, school and campus safety, and remote connectivity.

📋 Description

• Own the day-to-day administrative operations of the Operations department • Maintain accurate, organized, and current records, files, documentation, customer data, order data, and case data • Maintain customer, order, and case data in Salesforce • Prepare correspondence, meeting agendas, notes, and follow-ups • Coordinate schedules and cross-team requests • Process and track Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs) • Support order and vendor coordination • Maintain trackers, shared files, and standard operating procedure documentation in Google Drive and Google Sheets • Build, run, and distribute BOM and RMA reports using Crystal Reports and Microsoft Access databases • Organize and analyze data in Google Sheets for operational decisions and management reporting • Compile summaries that provide leadership visibility into department activity and status • Track tasks, tickets, and documentation in Salesforce, JIRA, and Google Sheets • Document administrative processes and recommend efficiency improvements • Support the Project Delivery Manager with project coordination, scheduling, and administrative follow-through • Provide responsive support to internal teams and external customers • Coordinate information and requests across Operations, Sales, and Support • Develop working familiarity with Mutualink's products and business • Travel occasionally as needed

🎯 Requirements

• 2+ years of experience in an administrative, operations support, or business analyst role • Hands-on experience with Salesforce • Familiarity with JIRA or a comparable project/issue-tracking tool • Experience with Microsoft Access databases and Crystal Reports • Proficiency with Google Drive and Google Sheets • Excellent written and verbal communication skills • Strong attention to detail • Strong customer service orientation • Self-starter who works well with little supervision and can manage multiple priorities • Willing and able to travel occasionally • Salesforce certification preferred • Two-year (associate) college degree or higher preferred • Understanding of Bills of Materials (BOMs) and Return Merchandise Authorizations (RMAs) preferred • Military or public safety experience preferred • Basic familiarity with RF, network, or system concepts, or ability to read schematics, is a plus but not required

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Group life insurance • 401K plan • Paid time off (PTO) • Holiday pay • Career advancement opportunities • Professional development opportunities • Opportunity to contribute to public safety and emergency communication projects