Director of Deployment, Field Communication

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Mutualink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🔧 Hardware

🔐 Security

📡 Telecommunications

💰 $13.7M Venture Round - Mutualink on 2017-12

Hardware • Security • Telecommunications

Mutualink is a U. S. -based company that produces rugged, portable communications equipment and interoperability solutions for public safety, emergency response, and multi-agency operations. Their Next Generation Compact Go-Kit is a field-deployable hardware system that bridges radios, satellite backhaul, LTE (5G) and Wi‑Fi with Radio-over-IP capabilities, offering rapid single-person deployment, military-grade encryption (AES-256, IPsec, RSA), automatic failover, and up to 2 hours off-grid runtime. Mutualink's products are made in America, certified for mission-critical use (DHS SAFETY Act, FIPS 140-2, SOC 2 Type 1), and are used by thousands of public safety and critical infrastructure agencies for incidents like disasters, SWAT and search & rescue, school and campus safety, and remote connectivity.

📋 Description

• Own the end-to-end post-sale deployment lifecycle for Mutualink’s Field Communication products • Lead deployment delivery from contract handoff through customer acceptance for SLED, federal, and enterprise customers • Build and refine repeatable deployment playbooks for single-site, multi-site fleet, and tactical / Go-Kit deployments • Own deployment SLAs, including on-time and on-spec completion, customer sign-off, time-to-first-value, and time-to-full-adoption • Serve as the accountable owner for deployment escalations across Engineering, Sales, and Customer Success • Act as the senior Mutualink point of contact for customers, including agency leadership, IT, and operational stakeholders • Run kickoff, status, milestone, and acceptance meetings with public-safety and federal customers • Manage field training and customer enablement through go-live • Drive deployment-quality customer health supporting renewal, multi-year conversion, and ACV expansion • Partner with the VP of Growth and Channel Manager on pre-close deployment scoping • Coordinate deployment-driven product and process feedback with Engineering and Operations • Partner with Customer Success on deployment-to-adoption handoff and post-go-live customer health • Provide deployment health reporting to Executive Leadership, flag at-risk deployments, and lead corrective action • Travel to customer sites 60–75%, including occasional same-week travel for deployment escalations

🎯 Requirements

• 8+ years of customer-facing delivery, professional services, or deployment leadership experience • 3+ years leading deployment teams or programs • Track record delivering complex communications, networking, or public-safety technology deployments at scale • Strong working knowledge of LMR, LTE/5G, IP-based communications, interoperability, or related public-safety / first-responder communications technology • Experience operating in SLED, federal civilian, or DoD delivery environments with their contracting and security requirements • Ability to translate technical complexity into operational outcomes for first-responder customers • Comfort with 60–75% travel to customer sites, including occasional same-week escalation travel • Excellent written and verbal communication skills • Preferred: experience with Mutualink, Motorola Solutions, L3Harris, Tait, JPS, or similar platforms • Preferred: federal Go-Kit / tactical communications deployments and FedRAMP / FISMA / CJIS-aligned delivery practices • PMP, PgMP, or other formal delivery / program management certification preferred • Preferred: experience establishing a deployment function inside a growth-stage company

🏖️ Benefits

• 60–75% travel support for customer deployments, agency engagements, federal opportunities, on-site escalation response, partner engagements, and customer events • Exempt position • Equal opportunity employment