Enrollment Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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My Virtual Academy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

📚 Education

🤝 B2B

Education • B2B

My Virtual Academy is a virtual K–12 education provider that partners with public school districts—primarily in Michigan—to create customized online schools and programs. It offers tuition-free K–8 and flexible high school diploma programs, credit recovery, dropout-recovery graduation options, live instruction, tutoring, and wrap‑around student support (Success Coaches, mentors, and technology assistance). MVA emphasizes personalized, flexible learning environments, human connection through regular teacher outreach, and support for students who need alternatives to traditional schooling.

📋 Description

• Connect with prospective families by phone, text, and email • Listen to family goals, address concerns, and explain My Virtual Academy’s tuition-free K-12 online programs • Follow up on recruitment leads daily and maintain enrollment pipeline momentum • Overcome objections, answer questions, and advocate for online education • Manage customer relationships to drive program adoption, retention, and long-term student success • Develop relationships with prospective and current students and parents throughout the enrollment lifecycle • Guide families through application, documentation, eligibility review, and final approval • Gather, organize, and process required documentation • Assess program eligibility based on district and program guidelines • Respond promptly to family inquiries • Collaborate with School Partnership, Pupil Accounting, and Teachers • Share family insights with internal teams to improve the enrollment experience • Maintain current knowledge of My Virtual Academy programs and policies • Maintain accurate records in the Genius SIS and Salesforce CRM • Resolve enrollment concerns and issues with initiative and accountability • Ensure compliance with organizational policies and procedures • Participate in regular virtual meetings and check-ins

🎯 Requirements

• High school diploma • At least 1 year in a technical support or customer success role • Ability to master the SIS (Genius) and maintain organized records across SIS and CRM platforms • Superior presentation and interpersonal skills for engaging parents, students, and staff • Genuine dedication to K-12 online education and increasing graduation rates • Successful completion of physical, drug screen, and background check • Associate’s degree or higher preferred • Experience in K-12 education or edtech, including admissions, recruitment, youth development, or social services preferred • Background in sales, account management, or consultative customer success preferred • Proficiency with Salesforce or comparable CRM preferred • Proficiency in Microsoft 365 preferred • Reliable internet connection and professional home workspace • Available for one evening shift per week • Must be located in the United States, excluding the Pacific Time Zone

🏖️ Benefits

• Paid Time Off (PTO) • Employee Assistance Program (EAP) • IRA and wellness initiatives • Educational benefits after one year • Paid volunteer hours • Professional growth opportunities and ongoing training • Laptop and monitor provided • Fully remote work arrangement • Regular virtual meetings and check-ins