Service Delivery Manager – MSP

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 12 open roles for a team of 20.

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My IT Crew

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🔒 Cybersecurity

🤝 B2B

🏥 Healthcare

Cybersecurity • B2B • Healthcare

My IT Crew is a full-service IT managed services provider that delivers strategic, custom IT support and cybersecurity solutions to small and mid-size businesses. They design, implement and maintain complete IT systems—including 24/7 monitoring, remote helpdesk support, risk assessments, and tailored security and scalability plans—so clients’ technology stays secure and operational. My IT Crew emphasizes prompt first-call resolution, proactive system vigilance, and industry-specific compliance (including services for healthcare organizations).

📋 Description

• Act as an escalation point for critical client issues, owning communication and resolution • Manage scheduling, workload, and utilization • Review and manage service backlogs and priorities • Track key metrics, identify trends, and improve performance • Mentor and motivate the team through one-on-ones, coaching, and feedback • Handle employee reviews, hiring, and staff development • Lead major incidents, coordination, and stakeholder communication • Collaborate across departments to maximize client satisfaction and operational efficiency • Uphold accountability, morale, and excellent customer service

🎯 Requirements

• 5+ years of technical IT experience • 3+ years in management or leadership roles • Hands-on expertise with Windows Server, Active Directory, Microsoft 365, firewalls, VPNs, routing/switching, virtualization, and LAN/WAN • Strong background in IT service delivery, incident/problem/change management, and client relationship building • ITIL knowledge; V3/V4 Foundation strongly preferred • Excellent communication skills • Proven track record of meeting KPIs and driving team performance

🏖️ Benefits

• Coaching-focused culture without micromanagement • Influence on strategy, performance, and customer success • Tools, training, and evolving processes • Rewards for initiative • Growth support and leadership development • Collaborative team environment

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