Career Center Manager

Job not on LinkedIn

🔥 21 minutes ago

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $82.5k - $149.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Lead daily operations of the SpouseWorks Career Center, including inbound calls, chats, coaching appointments, participant follow-up, and referrals • Supervise geographically dispersed career advisors, career coaches, supervisors, and support personnel • Manage scheduling, workload distribution, onboarding, training, coaching, performance reviews, and retention • Maintain staffing and workforce-management plans supporting call responsiveness, callback timeliness, coaching appointment availability, and service continuity • Oversee individualized education and career support, including career exploration, resume development, interview preparation, job-search strategies, credentialing and licensing navigation, and scholarship referrals • Implement quality monitoring, coaching consultation reviews, customer feedback analysis, and corrective actions • Monitor operational dashboards and case documentation for accuracy, timeliness, privacy, and completeness • Coordinate with program leadership, MSEP personnel, outreach teams, and Government stakeholders • Provide operational updates, staffing and performance reports, issue escalation, and recommendations to the Task Order Program Manager

🎯 Requirements

• A master’s degree in Education, Human Resources, Counseling, or related field • 5 years of experience as a career counselor, college guidance counselor, or workforce development professional • 3 years working in a call center environment • 5 years as a supervisor in a similar environment • Proficiency in performance tracking systems, government contracting compliance, and remote team management tools • Familiarity with government contracting • Ability to obtain and maintain a DoW Secret clearance or a National Agency Check with Inquiries (NACI/Public Trust) • U.S. Citizen • Preferred: 5 years of experience working within a career center environment • Preferred: 5 years of experience in Human Resources, Business Administration, or Professional Development • Preferred: Feeder experience as a SECO/SpouseWorks Senior Advisor, Career Coach, or Career Center Supervisor • Preferred: Direct familiarity with the military lifestyle, military spouse communities, veteran advocacy, or federal hiring preferences • Preferred: Experience managing geographically dispersed team • Preferred: Experience working with military, military spouse or former military spouse, or service in the military

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume