Manager, Outreach and Engagement – Complex Care

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $73k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Lead a team of supervisors and outreach coordinators, fostering a collaborative environment and supporting professional growth through coaching and goal setting • Develop and monitor a data-driven performance management system to track progress against goals and identify trends and opportunities for improvement • Design, document, and refine workflows to make outreach operations effective and efficient and improve engagement across programs • Work with leaders in the Complex Care department to ensure cohesive interdisciplinary leadership and achieve shared goals • Serve as the primary point of contact for the Complex Care Outreach team, independently resolving most people-management and operational questions • Partner with product and technology teams to improve tooling, including automation and AI-assisted opportunities • Conduct audits, track team performance, and provide feedback to supervisors • Support team growth planning and advise Complex Care leadership on process improvement

🎯 Requirements

• 4+ years of experience in service, contact center, digital support, or healthcare operations, with accountability for quality and productivity • 3+ years of people leadership experience managing front-line teams • Confident using analytical tools and data to understand operations, set quantitative targets and track goals • Quick to learn new workflows and tools and curious about automation and AI tools that improve the patient experience • Clear, empathetic communication and the ability to communicate operational updates and risks to leadership • Proven ability to build, mentor, and scale operational teams in a fast-growing environment • Demonstrated ability to develop and implement analytical tools, such as creating dashboards • Prior experience designing and deploying AI tools is a plus

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program

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