Field Implementation Trainer

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $75k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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myKaarma

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

myKaarma is an end-to-end SaaS platform for automotive dealerships that streamlines fixed-ops workflows, customer communications, scheduling, mobile check-in, video multipoint inspections, loaner and transportation management, and payments/surcharging. The company provides AI-powered tools to automate outreach and inbound communications, APIs and integrations with OEMs and partners, and payment processing features to simplify reconciliation and reduce fees.

📋 Description

• Empower Fixed Operations personnel across the dealer network to use the SLT product suite and improve revenue and operational efficiency • Deliver comprehensive training on myKaarma products, including AI-enabled Service Lane Technology capabilities • Train technicians, advisors, parts consultants, and other dealership personnel through standardized small-group and one-on-one training • Assess each project and coordinate with the Lead Field Implementation Trainer • Review Salesforce notes, deployment handoff notes, and product specialist handoff notes before installations • Guide users through process adjustments and troubleshoot issues • Coordinate with team leads and dealer management to support implementation goals • Collaborate with the Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and dealerships • Document dealership training notes and provide written post-training summaries and follow-up outreach • Work with Deployment, Support, Product Managers, and other internal teams to resolve customer needs • Communicate feedback to refine and enhance the training process • Stay informed about product updates and evolving dealership practices • Explain responsible use of AI-supported insights as assistance rather than replacement for professional judgment

🎯 Requirements

• Preferred: 2+ years of experience in automotive dealership fixed operations • Preferred: 2+ years of experience in automotive software consulting, installation, or training • 2+ years operating in environments where AI augments workflows while maintaining compliance, transparency, and customer trust • Strong written and verbal communication skills • Highly organized and proactive, with a strong sense of urgency • Ability to quickly learn and adapt to new technologies and stay current with product innovations and industry trends • Willingness and ability to commit to a full-time travel schedule, Monday–Friday, four weeks per month • Valid driver's license • Valid Real ID for travel • Credit or debit card with the ability to rent vehicles, purchase hotel accommodations, meals, and miscellaneous expenses when necessary • Proximity to a major US airport • A valid passport is preferred but not required

🏖️ Benefits

• Bonus • Comprehensive medical, dental, vision, life, and disability benefits • Wellness stipend • Telework stipend • Generous vacation time • Dog-friendly offices • Unlimited snacks or refreshments on-site • Company reimbursement for vehicle rentals, hotel accommodations, meals, and miscellaneous travel expenses