Director of Partner Operations

Job not on LinkedIn

🔥 13 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $150k - $160k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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myLaurel

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🏨 Hospitality

Healthcare • Healthcare Insurance • Hospitality

myLaurel is the leader in home-based acute care tailored for the needs of frail and complex patients. Their Recovery at HomeTM and Rapid Advanced CareTM models provide unmatched readmission prevention and utilization reduction solutions for high-risk populations. By treating patients in place with a team of advanced practitioners, myLaurel ensures patients avoid the traditional acute care journey, leading to cost savings and improved patient experiences. The company offers two clinical service programs: Recovery at Home™ for post-discharge care and Rapid Advance Care™ for on-demand acute care.

📋 Description

• Lead the strategic management and operational success of key hospital and health system partnerships • Serve as the dedicated operational lead for assigned hospital system partners, owning relationship health, partner satisfaction, and clinical outcomes • Engage hospital department leads, CMOs, CNOs, and operational leaders to integrate programs into hospital workflows • Demonstrate clinical and economic ROI and identify partnership growth opportunities • Build and maintain long-term relationships with hospital executives • Lead full project lifecycles for new partner implementations, including planning, resource allocation, and risk management • Drive clinical and operational onboarding and integration with hospital IT/EMR systems • Coordinate Product, Clinical Ops, and Technology teams to meet partner commitments and milestones • Oversee performance governance and present data-driven operational and clinical health reports • Resolve complex clinical workflow issues as the highest-level operational escalation point • Translate performance reports and KPIs into strategic plans and operational adjustments

🎯 Requirements

• Active or prior experience as a Registered Nurse (RN), Paramedic, or Social Worker is strongly preferred • Deep, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery • Exceptional organizational skills and high attention to detail in complex clinical environments and implementation plans • 5+ years of progressive experience in strategic account management, partner operations, or complex project management within the hospital/health system space • Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field • Proven expertise leading and managing large-scale, complex implementation projects • Exceptional executive-level communication, presentation, and negotiation skills • Proven ability to influence hospital administrators and clinical leadership • Ability to travel up to 25–50% for partner relationships and implementations • Located in the greater New Orleans metropolitan area preferred

🏖️ Benefits

• Medical, Dental, and Vision insurance • Generous Discretionary Time Off (DTO) • Paid holidays • 401(k) retirement plan • Annual incentive plan with a target bonus opportunity of up to 10% of base salary • Mission-driven culture focused on growth, collaboration, and patient care • Opportunity to contribute to a transformative healthcare model that keeps patients out of the hospital and in their homes

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