Customs Brokerage Operations Manager

🔥 18 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 36 days.
• No salary listed.

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Expeditors

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1979

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

Expeditors is a global logistics company that specializes in supply chain solutions, customs brokerage, and transportation services. Leveraging advanced technology and exceptional customer service, Expeditors offers tailored solutions to optimize logistics processes across various industries. The company prides itself on its ability to provide real-time visibility and data integration, helping clients manage their supply chains efficiently and effectively.

📋 Description

• Manage and monitor service execution within the Customs brokerage department • Manage department capacity, resources, staffing, structure and organization • Conduct staff evaluations, provide feedback, coaching and mentoring • Manage staff growth, training, goals and development • Maintain compliance with Customs and other government agency requirements • Implement company controls, policies, procedures, processes, applications, tools and systems • Manage the third-party broker program within the branch • Conduct oversight, self-assessments and daily monitoring; resolve root-cause issues • Prepare and execute department business plans and goals • Provide deskside training on customs regulations, company policies, operations, customer service, applications and client requirements • Review and sign entries prior to Customs submission when required • Set up new clients with applicable authorizations, worksheets and operating procedures • Ensure clear client-specific instructions for entry processing and invoicing • Control the department’s interface with Customs authorities • Monitor files, rejections, discrepancies, post-entry activity and workflow • Coordinate with the branch compliance manager on discrepancy trends and training • Control document receipt, distribution and correspondence • Escalate issues to District or Branch Manager • Develop efficient processes while maintaining compliance and controls • Monitor regulatory and company changes and educate staff • Ensure files are billed accurately and on time • Manage billing packages and credit policy execution • Review monthly department P&L, billing status, bill codes, GL codes and file types • Review customer accounts receivable and communicate about late payments or invoice discrepancies • Review third-party broker invoices against tariffs • Maintain and develop brokerage customer relationships • Collaborate with sales, customer retention, account management and T&I to retain and develop customers and bring in new business • Prepare customer presentations and updates • Communicate service-level status, execution and opportunities to commercial teams

🎯 Requirements

• Degree or equivalent • Minimum 10 years’ experience in Customs brokerage • Has completed country specific certification in Customs brokerage if available • Hands-on knowledge of Customs clearance function • Strong interpersonal and communication skills • Ability to articulate clearly through written and oral communication and presentations • Ability to relate to clients, service providers and employees at all levels • Understanding of data and reports or outputs used from data • PC skills including word processing and spreadsheet applications • Hands-on user skills with Expeditors’ applications as needed • English fluency • Bachelors degree with 5+ year of working experience • Good knowledge of customs brokerage process and customs legislation, especially classification, valuation and origin • Understanding of ocean, road and air documentation process • Effective interpersonal skills • Pro-active approach, strong organizational and computer skills • Good computer skills (MS Excel, MS Word) • Fluent in English

🏖️ Benefits

• Paid Vacation • Holiday Time • Sick Time • Health Plan: Medical • Life Insurance • Employee Stock Purchase Plan • Training and Personnel Development Program • Growth opportunities within the company • Employee Referral Program • Bonus

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