Client Relations Account Executive III

🔥 8 hours ago

🇺🇸 United States – Remote

💵 $58.7k - $98.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 0%

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LoanCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

📋 Description

• Interact with, manage, and maintain all aspects of Client, Investor, and Insurer relationships • Ensure Client/Agency satisfaction through monthly comparisons, issue escalation, solution proposals, documented follow-up, and resolution • Serve as the main point of contact for Client/Agency inquiries, questions, and concerns • Understand each Client’s/Agency’s servicing business, industry, and best practices • Conduct training and implementation for new staff within Client/Agency organizations • Monitor industry news and changes using internal and external resources, including agency guides and HUD • Provide monthly business reviews covering trends and SLAs • Research, resolve, and report Client/Agency problems and inquiries • Provide timely updates through final problem resolution or completion of deliverables • Evaluate reports for trends, client concerns, inquiries, and response times • Coordinate and conduct proactive conference calls and meetings across functional areas • Recommend process, procedure, and management-control changes based on issue research and solutions • Maintain knowledge of policies and tools to answer most Client/Agency inquiries independently • Assist team members during volume spikes • Perform other duties as assigned

🎯 Requirements

• High School Diploma or equivalent required • 5+ years of experience in mortgage servicing or mortgage banking • 5+ years of customer service experience • Strong knowledge of the mortgage industry; agency and insurer experience required • Strong knowledge of GSE, HUD, VA and GNMA guides • Strong knowledge of Default and industry experience preferred • Strong knowledge of LPS/MSP Systems • Strong knowledge of Microsoft Suite applications and systems, including Excel and PowerPoint • Strong negotiation and mediation skills • Strong relationship or vendor/client management and communication skills • Strong analytical, problem solving, research, interpretive and decision-making skills • Detail oriented with ability to manage multiple priorities and meet deadlines • Ability to work in a fast-paced environment • Ability to travel to Client/Agency and/or LoanCare site locations • Ability to communicate and work with all levels of management and senior executives • Ability to meet client, department and investor standards • Quiet, private home workspace and high-speed internet connection with minimum 25 Mbps download and 10 Mbps upload • Ability to work normal business hours and early, late, or weekend hours as needed • Overtime required as necessary

🏖️ Benefits

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) • Employee stock purchase plans • Free Calm memberships and mental health resources • Physical and emotional wellness initiatives • Employee recognition programs • Gym membership discounts • Pet insurance discounts • Employee purchasing programs • Tuition reimbursement program • Necessary work equipment provided • Flexible remote work