
1001 - 5000 employees
Founded 1936
đĽ Healthcare
âď¸ Healthcare Insurance
đ Pharmaceuticals
Healthcare ⢠Healthcare Insurance ⢠Pharmaceuticals
Northern Arizona Healthcare is a comprehensive healthcare organization dedicated to improving health and healing people in the community. It offers a range of services including emergency care, specialty care, and surgical programs, such as a robust bariatric surgery initiative. The organization also features primary care clinics, health education programs, and community involvement initiatives to promote overall wellness and health awareness.
đĽ 13 hours ago
đ Alabama, Arizona, +12 more states â Remote
â° Full Time
đ Senior
đ´ Lead
âď¸ Systems Engineer
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1001 - 5000 employees
Founded 1936
đĽ Healthcare
âď¸ Healthcare Insurance
đ Pharmaceuticals
Healthcare ⢠Healthcare Insurance ⢠Pharmaceuticals
Northern Arizona Healthcare is a comprehensive healthcare organization dedicated to improving health and healing people in the community. It offers a range of services including emergency care, specialty care, and surgical programs, such as a robust bariatric surgery initiative. The organization also features primary care clinics, health education programs, and community involvement initiatives to promote overall wellness and health awareness.
⢠Perform systems analysis and consult with users and stakeholders to determine software and system functional specifications ⢠Support, enhance, design, build, configure, maintain, and implement applications and complex system changes ⢠Resolve complex application, database, hardware, and system issues ⢠Support application development project functional specifications ⢠Manage IT project initiatives, planning activities, and small and large projects ⢠Lead project scoping, resource management, time management, execution, and go-live activities ⢠Act as a mentor to peers and promote cross-training, coaching, and service excellence ⢠Respond to technical assistance requests according to incident and request management guidelines ⢠Provide quality status updates to stakeholders through communication tools and the service management tool ⢠Manage vendor relationships and accountability for SLA and project-scope deliverables ⢠Establish and maintain stakeholder and operational-owner partnerships ⢠Provide post-go-live support documentation to supporting team members ⢠Diagnose and troubleshoot issues independently or escalate to appropriate resources ⢠Document, review, and update configuration changes in accordance with ITIL standards and departmental processes ⢠Report safety-related incidents and comply with applicable regulations, company policies, mandatory training, and safety requirements
⢠Bachelor's Degree in Information Technology, Business Administration, Healthcare Administration or closely related field, or 7 years of experience ⢠7+ years of Healthcare IT Analyst experience ⢠7+ years of experience in system implementations, upgrades, and maintenance ⢠7+ years of experience with process improvement, project planning/work breakdown, or workflow management ⢠7+ years of experience working in EMR, ERP, or other healthcare applications ⢠5+ years of experience mitigating issues by updating, modifying, configuring, and evaluating production and non-production systems ⢠7+ years of application support experience, including drafting, reviewing, and approving application changes and documentation ⢠7+ years of experience providing resolutions using Incident Management and Change Management processes in line with ITIL Guidelines ⢠Knowledge of healthcare business operations, departments, and processes ⢠Experience with database and application software systems in a healthcare environment ⢠Experience leading small projects, including scoping, time management, and execution ⢠Cerner Fundamentals required within 6 months of hire for EHR application support of Clinical and Revenue Cycle applications ⢠Ability to diagnose and troubleshoot system, hardware, database, and application issues ⢠Ability to create and implement effective solutions independently ⢠Ability to work independently and meet deadlines ⢠Call required as a subject matter expert; physical response may not be necessary ⢠Master's Degree preferred ⢠Two professional certifications preferred ⢠ITIL v3 or higher Foundation preferred
⢠Regular full-time employment (1.000 FTE / 40 hours) ⢠Remote/telecommute work for eligible states ⢠Continued education opportunities ⢠Cross-training, coaching, and service excellence development ⢠Company-mandated and job-specific training
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