
1001 - 5000 employees
Founded 2004
🏥 Healthcare
🧬 Biotechnology
⚕️ Healthcare Insurance
Healthcare • Biotechnology • Healthcare Insurance
Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.
🔥 14 hours ago
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨‍🎓 No degree required
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1001 - 5000 employees
Founded 2004
🏥 Healthcare
🧬 Biotechnology
⚕️ Healthcare Insurance
Healthcare • Biotechnology • Healthcare Insurance
Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.
• Work with assigned Nurse Coordinator to maintain and support existing customers • Assess patient needs, focusing on customer support, logistics coordination, and problem solving • Maintain and support service-oriented relationships with patients • Address data and analysis requests from different parts of the organization in a timely manner • Help manage business system tools such as QlikView and Salesforce • Identify, nurture, and grow patient relationships to influence and schedule ongoing testing • Perform other duties as assigned • Work regularly with PHI in paper and electronic form using relevant technologies • Complete required privacy, compliance, and security training within the first 30 days of hire • Maintain current status on Natera training requirements
• Minimum of 2 years of Call Center experience in an inbound and outbound capacity • Minimum of 2 years of sales experience • Background in medical or biological sciences preferred • Outgoing personality with excellent oral and presentation skills • Ability to think strategically as well as execute tactically • Emphasis on competitive analysis and team first attitude • Ability to relate and educate our technology to potential patients • Strong quantitative and MS Excel skills • Self-motivation, with the desire and capacity to work both independently and collaboratively • Must act with a sense of urgency • Excellent organizational and communication skills (written and verbal) • Must complete HIPAA/PHI privacy, General Policies and Procedure Compliance, and security training within the first 30 days of hire • Must maintain a current status on Natera training requirements
• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for Natera employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401(k) benefits • Commuter benefits • Employee referral program
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