Patient Experience QC Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏥 Healthcare

🧬 Biotechnology

⚕️ Healthcare Insurance

Healthcare • Biotechnology • Healthcare Insurance

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Provide cross-functional program leadership to launch new processes and improve existing ones • Use project management tools to drive collaboration across departments • Conduct root cause analyses • Track team progress and deliver detailed status reports, including KPIs and performance data • Participate in CAPA reviews to identify training and process improvement opportunities • Support patient-focused teams with quality improvement, tracking, and performance projects • Create and maintain SOPs and protocols • Partner with management and data analysts to identify process improvement opportunities • Audit call and email communications for quality and accuracy • Compile QA feedback summaries for management and training teams • Deliver feedback to Patient Experience agents and leadership according to established protocols

🎯 Requirements

• Bachelor’s degree or equivalent required • 2+ years of call center QC experience • 5+ years of additional professional experience • Strong analytical skills with proficiency in MS Excel and data dashboards (e.g., QlikSense, QlikView) • Excellent communication, organization, and cross-functional collaboration • Creative data-gathering and research skills • Strong interpersonal and listening skills • Hypothesis-driven mindset and passion for improving patient experience • Strong problem-solving skills and ability to deliver timely results

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents • Free testing for employees and their immediate families • Fertility care benefits • Pregnancy and baby bonding leave • 401(k) benefits • Commuter benefits • Employee referral program