Regional Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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National Seating & Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1992

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

National Seating & Mobility is a provider of mobility and accessibility solutions that offers customized power and manual wheelchairs, seating and positioning systems, stair and vehicle lifts, ramps, home modifications, service and repair, and home medical supplies. The company operates local locations and a support network delivering evaluations, preventive maintenance, financing, and personalized care to help people with disabilities live more independently.

📋 Description

• Provide customer service assistance to local branch managers and clients • Resolve customer issues in a timely manner • Answer phone calls and manage phone requests and inquiries professionally • Communicate with clients, clinicians, and caregivers regarding pending orders • Handle high-volume sub-regional calls and complete follow-up calls • Coordinate evaluations, deliveries, repairs, and referral-source appointments • Assist with work orders, including client information verification, equipment detail entry, and funding eligibility verification • Perform data entry and scan received documentation • File documents and folders • Complete continuing education, review current and new policies and procedures, complete Learning Links, and attend assigned courses or seminars • Perform other related duties assigned by leadership • Maintain professional conduct and regular, predictable attendance • Meet performance standards for client satisfaction, CSR Queue compliance, follow-up timeliness, scheduling, and phone metrics

🎯 Requirements

• High School Diploma or G.E.D. • Communication Proficiency • Computer Proficiency • Organizational Skills • Customer/Client Focus • Must maintain regular and predictable attendance • Ability to talk and hear regularly • Ability to sit and use hands repetitively to operate standard office equipment • Ability to reach with hands and arms frequently

🏖️ Benefits

• Full-time employment • Remote work location • Equal opportunity employment and protected status for veterans and individuals with disabilities