Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Idaho, +15 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🗿 South Dakota – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound calls from members, providers, and pharmacies about pharmacy benefits, mail-order pharmacies, or Medicare • Handle back-to-back calls while navigating multiple applications and screens • Update conversion requests and provide shipment status to members • Facilitate medication transitions to home delivery • Contact physicians’ offices by phone, fax, or other means to obtain prescriptions and forward them to pharmacies • Obtain new prescriptions and record approval status • Service incoming calls from doctors’ offices • Document all internal and external contacts accurately and completely in appropriate systems • Maintain HIPAA compliance and support quality of the home delivery process • Resolve questions or issues preventing order shipment • Uphold quality, productivity, and call center performance standards • Offer coverage-review options when members express concerns about medication coverage or costs • Demonstrate compliant call handling and system navigation • Help patients understand their pharmacy benefits and answer calls effectively • Document patient interactions in real time • Identify and empathetically address patient concerns and escalate when necessary • Virtually connect with coworkers and customers from home

🎯 Requirements

• High School diploma or equivalent required • At least 2 years of relevant experience; healthcare and/or call center experience preferred • Dedicated workspace with no distractions required • Strong computer skills, including Microsoft Office • Strong organization, written communication, and verbal communication skills • Exceptional listening and customer service skills; ability to remain calm and helpful with difficult callers • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions • Ability to foster teamwork and partnership with cross-functional departments • Ability to work a flexible schedule including nights and/or weekends • Cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload for home work • Ability to attend 100% of trainings and the first 90 days of employment • Ability to work training schedule Monday–Friday, 9:00 AM–5:30 PM EST • Ability to work post-training shifts between 7:00 AM and 12:00 AM EST, seven days a week • Tobacco/nicotine users in applicable states must enter a qualifying smoking cessation program before employment, where legally permissible

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting day one • Well-being and behavioral health programs starting day one • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home lifestyle