Technician

🔥 6 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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National Seating & Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1992

👥 B2C

🛒 Retail

B2C • Retail

National Seating & Mobility is a provider of mobility and accessibility solutions that offers customized power and manual wheelchairs, seating and positioning systems, stair and vehicle lifts, ramps, home modifications, service and repair, and home medical supplies. The company operates local locations and a support network delivering evaluations, preventive maintenance, financing, and personalized care to help people with disabilities live more independently.

📋 Description

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms • General understanding of NSM enterprise software for order entry, labor capture, chair configuration and scheduling • Demonstrates advanced knowledge of diagnostic, troubleshooting, programming and repair protocols for all NSM equipment • Schedule field support technicians when diagnostics cannot be completely evaluated remotely • Assists in completing work orders which may involve but is not limited to the following: verification that all necessary client information is documented, entering equipment details and verifying eligibility for funding • Performs data entry of all pertinent information including scanning documentation received, filing documents and folders • Completes follow up phone calls efficiently and professionally • Maintains customer satisfaction and relays customer comments or concerns about all NSM products or services to appropriate manager or staff personnel • Demonstrates the ability to educate customers and caregivers in the proper use, care and safety of NSM equipment purchased, rented or repaired • Completes Remote Service Technician standard training curriculums • Access current information and technological advancements from manufacturers on installations, repairs and part replacement for all NSM products

🎯 Requirements

• Proficient computer related skills such as typing, internet, e-mail, Microsoft 360, Microsoft Teams, enterprise software and use of mobile devices • Ability to work in a fast-paced environment and manage multiple priorities

🏖️ Benefits

• 401k • company paid Long Term Disability • tuition reimbursement