Retention Specialist

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

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Native Pest Management

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

👥 B2C

🤝 B2B

B2C • B2B

Native Pest Management is a Florida-based pest control company specializing in residential and commercial pest and lawn care services. They offer pet-friendly, eco-conscious treatments for pests such as termites, mosquitoes, bed bugs, rodents, whiteflies, and common household insects, and provide termite control, mosquito control, rodent control, bed bug extermination, and lawn care across many Florida counties. Founded by West Palm Beach natives, the company emphasizes prompt, licensed, insured service, thorough inspections, integrated pest management (IPM) options, and strong customer service with thousands of positive reviews and free estimates.

📋 Description

• Handle customer complaints and concerns regarding our services • Work with customers to find solutions to their issues by using problem-solving skills to identify and address the root causes of customer complaints • Collaborate with other departments to resolve customer issues and improve the overall customer experience • Monitor customer accounts to identify potential issues that could lead to service cancellations • Develop and implement strategies to improve customer retention rates • Maintain accurate records of customer interactions and issue resolutions • Displaying effective communication via multiple platforms directly with the customer • Pro-actively reach out to clients to identify and address any concerns early in their customer experience with our company • Assist in identifying trends in cancellation data

🎯 Requirements

• High school diploma or equivalent • At least 2 years of experience in a retention-focused role is required • Experience in a call center or similar environment strongly preferred • Strong communication and interpersonal skills • Must be able to type at a minimum of 40 words per minute • Ability to work independently and as part of a team • Excellent problem-solving skills • Ability to handle difficult situations with professionalism and tact • Proficient in Google Workspace and customer relationship management (CRM) software

🏖️ Benefits

• Health, Dental, Vision and Life Insurance • Employee Assistance Program (EAP) • 401k with up to 4% company matching • 2 weeks of paid time off in your first year • 6 paid holidays • 1 paid floating holiday • Competitive pay structure including bonus/commission opportunities • Paid training program and company-paid licensure • Employee Discounts • Employee Referral Bonus ($2,000)