Operations Manager

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Work with Operations leadership and product partners to identify and prioritize opportunities for contact deflection, efficient processing and customer experience excellence • Own triage, impact assessment and prioritization of support product feedback for R&D teams • Represent Service consultants and Operations agents in product-improvement prioritization • Partner with change management to implement product roadmaps into operational success • Prioritize service improvement opportunities using issue volume, user impact, revenue impact and other metrics • Support program and project management, including acquisition onboarding, new supply processes and third-party support teams • Act as a trusted partner to Service leadership and execute against defined objectives and plans • Build long-term processes with project/task boards, team meetings and quarterly prioritization across IT, Data, Security, Finance, CS, Product and Service • Manage processes with Operations Analysts and identify measurable improvement opportunities • Transform multi-system support tooling into a one-view agent desktop (TX 2.0) and drive adoption and functionality

🎯 Requirements

• 7+ Years in TMC/BT Operations Management role covering all supplier products, including air, rail, car and hotel • 5+ Years proven GDS experience to expert level • IATA accreditation (WWAFT / VAII / BA2) • Strong organizational skills to manage multiple concurrent projects with varied stakeholders • Strong ability to clearly develop and document processes • Ability to develop a strategy, communicate it clearly, and get buy-in and support to execute • Ability to create and build relationships across varied teams, locations and time zones, internally and externally • Ability to strategize and execute on a global scale while incorporating localized nuances • Knowledge of CRM applications such as Salesforce and ZenDesk • Customer-centric approach and commitment to customer support and engagement • Business analytics and ability to use data analytics for performance and trend insights • Technical proficiency with travel systems and third-party supplier platforms and tools • Solid business acumen • Ability to work independently and effectively as part of a team