Client Services Manager 1, Enterprise Direct Sales

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55.7k - $130.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Analyze and determine resolutions for customer inquiries and outages using telephony and network infrastructure knowledge • Route customer inquiries to appropriate critical business partners, including NOC, ECC, XOC, Regional Tech Ops, Sales, and NETO • Maintain visibility into customers’ networks and proactively provide technical solutions • Drive true root cause analysis of customer network issues • Provide internal partners with input on scheduled maintenance events affecting client change control guidelines • Initiate and coordinate outage root cause analysis with technical teams • Communicate outage impact to customers and ensure understanding and acceptance • Advocate for customers from onboarding through the customer lifecycle, focusing on solution implementation, post-install support, and network health • Meet with customers as part of the account team to review business governance expectations, sales and commercial inquiries, service issues, account health, and agreed-upon SLAs • Conduct comprehensive monthly and quarterly customer strategic business and service reviews • Develop improvement plans focused on the overall service experience • Maintain regular, consistent, and punctual attendance • Work nights, weekends, variable schedules, and overtime as necessary • Perform other assigned duties and responsibilities

🎯 Requirements

• In-depth experience, knowledge, and skills in the relevant discipline • Knowledge of telephony and network infrastructure • Knowledge of clients’ infrastructure and technical configurations • Ability to analyze and resolve customer inquiries and network outages • Ability to coordinate root cause analysis with technical teams • Ability to communicate technical impact and resolutions to customers • Ability to conduct customer business and service reviews • Ability to develop service improvement plans • Bachelor’s Degree preferred • 5–7 years of relevant work experience • Ability to work nights and weekends, variable schedules, and overtime as necessary • Regular, consistent, and punctual attendance

🏖️ Benefits

• Commission eligibility for most sales positions under the terms of an applicable plan • Best-in-class benefits for eligible employees • Personalized benefits options, expert guidance, and always-on tools supporting employees physically, financially, and emotionally