Senior Business Systems Analyst

🔥 3 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $105k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Take ownership of all types of tickets from a queue to analyze and follow up on requests while meeting established SLA’s. • Work in a team setting with counterparts on solving issues at hand but also able to work solely while providing updates to stakeholders throughout the process. • Understand how issues impact the business and escalate critical issues when necessary. • Document and follow standard operating procedures for production troubleshooting and incident management. • Leverage AI tools to aid in issue resolution and documentation. • Understand system design to be able to guide others on complex business logic and troubleshoot calculation, integration, and backend data issues. • Identify and manage defects and work with vendors and engineering teams to resolve and implement solutions. • Collaborate with varying teams to understand system functionality and architecture to solve issues, document in a knowledge base and gain an overall better understanding. • Analyze process and system issues and suggest areas for improvement and solutions, such as automation opportunities. • Determine alerts monitors and logging needed to identify problems before they occur help troubleshoot and prevent issues. • Works occasional evenings during special events. • Rotating weekend on call shifts for urgent issues and provide backup coverage as needed.

🎯 Requirements

• Minimum 5 years of experience working in an ad sales system • Experience troubleshooting software, system integrations, and other technology issues • Experience with SQL • Experience with customer interactions and maintaining positive relationships • Willingness to have a flexible work schedule to meet operational and special event coverage needs. • Bachelor’s degree in Computer Science, Engineering, IT, IS, or similar technical discipline (preferred) • Self-motivated and accountable, with a high level of commitment to responsibility • Excellent interpersonal, verbal, and written communication skills; ability to work across multiple groups • Experience with providing automated solutions (scripting, testing, RPA, etc.) (preferred) • Experience working with modern technology solutions (API’s, data streams, microservices) (preferred)