Operations Specialist

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $21 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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NBT Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1856

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

NBT Bank is a financial institution offering a wide range of banking services for personal, business, and wealth management needs. They provide products such as checking and savings accounts, home loans, personal loans, and credit cards. The bank also offers digital banking solutions, fraud prevention resources, and investment and insurance services. NBT Bank is FDIC-insured, ensuring customer deposits are backed by the U. S. government. It has a robust presence with multiple office locations, and it is involved in community activities and diverse initiatives. Additionally, NBT Bank offers specialized services like NBT Wealth Connection, NBT Retirement Plan Services, and government banking.

📋 Description

• Manage and process system-related daily tasks with minimal oversight, following documented procedures and policies within stated service standards • Perform daily production tasks while meeting quality and quantity requirements • Produce daily evidence and documentation of completed work • Check evidence and documentation prepared by junior team members • Communicate production issues, pending items, and stale items to the Manager or Team Lead • Resolve issues independently and report outcomes • Lead regularly scheduled team tasks and coordinate team members to complete tasks and documentation • Mentor junior team members • Anticipate and prioritize changing work demands with the team • Identify processing issues and opportunities for control improvements • Collaborate with the manager and peers to improve processes • Perform other duties as assigned

🎯 Requirements

• Associate's degree and three (3) years' related experience, or equivalent combination of education and experience • Basic understanding of accounting transactions and problem resolution • Ability to lead and mentor junior team members • Demonstrated attention to detail • Ability to read and interpret procedure manuals and technical procedures • Ability to write routine reports and correspondence • Ability to speak effectively with internal and external contacts • Ability to apply fractions, percentages, ratios, and proportions to practical situations • Ability to solve practical problems with limited standardization • Ability to interpret written, oral, diagram, or schedule-based instructions • Knowledge of Microsoft Office applications • Ability to develop advanced Schwab Retirement Technologies software skills through internal training within a reasonable time • Ability to communicate effectively with internal and/or external customers • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable • Ability to remain stationary for 75% or more of the time • Ability to move objects weighing up to 10 lbs

🏖️ Benefits

• At least 22 days of paid time off annually, prorated in the year of hire • Six weeks of paid parental leave at 100% of salary • Comprehensive medical coverage • Employer HSA contributions for High Deductible Health Plan participants • Dental and vision coverage • Flexible spending accounts for healthcare and dependent care expenses • Employer-paid short-term and long-term disability coverage • Option to purchase additional long-term disability coverage • Employer-paid basic life insurance • Option to purchase supplemental life insurance • Voluntary hospital, accident, and critical illness coverage • 401(k) plan with employer matching • Optional Roth 401(k) • Pension plan • Adoption assistance • Tuition reimbursement • Employee Assistance Program (EAP) • Pet insurance • Financial and banking services benefits • Financial planning assistance • Wellness initiatives • Flexible work arrangements • Career development programs and tools • Performance-based incentives