Director of Assessment Operations

🔥 36 minutes ago

🐊 Florida, Iowa, +13 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $145k - $182k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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National Conference of Bar Examiners

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1931

⚖️ Legal

📚 Education

📋 Compliance

Legal • Education • Compliance

The National Conference of Bar Examiners is a not-for-profit corporation established in 1931 that specializes in the development of licensing tests for bar admission and provides character and fitness investigation services. It offers testing, research, and educational services to jurisdictions, and acts as a national clearinghouse for information on bar examinations and admissions. The organization is dedicated to promoting fairness, integrity, and best practices in the legal profession's admission process, working towards a competent, ethical, and diverse legal community. Additionally, the NCBE provides study aids and informational resources about bar admission requirements and exam services.

📋 Description

• Lead the design, implementation, and continuous improvement of NCBE’s assessment operating model • Design and manage scalable assessment content production workflows, including capacity planning, schedules, resource allocation, production controls, and timely delivery • Partner with Test Development, Psychometrics, Product Engineering, and Product to modernize content pipelines through streamlined workflows, automation, and responsible AI-assisted processes • Lead operational planning and coordination for constructed-response grading, including grader capacity, recruitment logistics, training schedules, assignments, and workflow management • Implement standardized grading operations, calibration support, quality monitoring, and scalable processes while maintaining scoring consistency • Build operating capabilities for more frequent, flexible, and potentially window-based exam administrations, including evolving test-center and delivery models • Establish and oversee operational readiness frameworks, implementation plans, contingency procedures, and reviews across jurisdictions, venues, and delivery environments • Partner with Internet Testing Systems (ITS), Pearson VUE, and other strategic providers on operational planning, implementation, readiness, service delivery, and continuous improvement • Define shared responsibilities, service expectations, performance measures, escalation paths, and governance processes for vendor-dependent operations • Coordinate priorities, dependencies, and execution with leaders across Psychometrics, Test Development, Product, User Experience, Product Engineering, and other functions • Identify and implement systems, tools, documentation, standard operating procedures, and supporting infrastructure for a sustainable, production-grade operation • Establish operational metrics and reporting to monitor throughput, quality, turnaround times, capacity, costs, partner performance, and improvement opportunities • Identify operational risks and lead mitigation planning, issue escalation, contingency preparation, and business continuity efforts • Develop and manage operational budgets, staffing models, resource plans, and capacity forecasts • Lead organizational change and operational improvement initiatives; build and manage staff and external resources as the assessment operations function evolves • Report to the Chief Product Officer • Support NCBE’s mission of advancing a competent, ethical, and diverse legal profession through assessment products, services, and research

🎯 Requirements

• Bachelor’s degree required • Advanced degree in business, operations, education, assessment, or a related field preferred • At least 8–10 years of progressively responsible experience leading complex operations, production systems, program delivery, or large-scale service functions • Experience leading people and cross-functional teams • Demonstrated success building scalable operating processes, managing high-volume workflows, improving quality and throughput, and implementing performance measures and controls • Experience in educational assessment, licensure/certification, regulated operations, or another high-stakes, quality-sensitive environment strongly preferred • Ability to partner effectively with psychometric, content, engineering, product, and operational specialists without substituting for their technical expertise • Experience managing strategic technology or service-provider relationships, including shared operational planning, vendor performance, service levels, escalation, and cross-organizational delivery accountability • Excellent judgment, communication, organizational, and analytical skills • Ability to manage competing deadlines and lead through ambiguity • Familiarity with workflow automation, production analytics, and responsible applications of AI to operational processes desirable • Must reside in one of the following states: Florida, Iowa, Indiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Nebraska, New Jersey, New Mexico, Nevada, Oklahoma, Pennsylvania, Washington, or Wisconsin

🏖️ Benefits

• Competitive salaries • Comprehensive benefits • Flexible scheduling • Professional development opportunities • Up to 10% travel

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