Small Market Business Vendor Services Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $45k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Ncontracts

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

📋 Compliance

🏦 Banking

💰 Private Equity Round - Ncontracts on 2015-05

SaaS • Compliance • Banking

Ncontracts is a provider of integrated risk and compliance management software and services focused on financial institutions. Their SaaS platform offers enterprise risk management, compliance management (including AI-powered regulatory research and complaint categorization), vendor/third‑party risk management, audit and findings management, business continuity, cybersecurity assessments, and lending compliance (CRA, HMDA, 1071). Ncontracts serves banks, credit unions, mortgage lenders, fintechs and wealth managers, combining attorney-created knowledge bases, AI tools, and implementation/support services to help institutions manage regulatory obligations and third‑party risk.

📋 Description

• Collaborate with Vendor Service Managers serving an assigned portfolio of small market business accounts • Build trusted relationships with compliance officers, risk managers, and vendor management leads • Guide clients through the post-sales lifecycle, including service timelines, deliverables, and expectations • Respond to client inquiries and provide guidance on vendor management best practices • Identify account risks, service gaps, and optimization opportunities • Coordinate gathering due diligence documentation with the Vendor Operations Team • Assign and oversee TPRM Specialist work for accuracy and timeliness • Monitor progress and communicate updates, vendor issues, and service completion to clients • Support client vendor services onboarding, annual service cycles, and training initiatives • Identify account growth opportunities, including additional tiers, monitoring services, and one-time reviews • Partner with Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product teams • Maintain working knowledge of Ncontracts’ TPRM software suite and Vendor Management services • Recommend process improvements and best practices aligned with regulatory expectations and industry trends

🎯 Requirements

• 3+ years of experience in customer success, account management, or a related client-facing role • Experience managing multiple client accounts or projects simultaneously • Comfort operating in a fast-paced, deadline-driven environment • Strong customer-facing experience • Exceptional communication skills • Ability to engage confidently and professionally across a range of client stakeholders • Strong customer service mindset • Highly organized and detail-oriented • Ability to manage multiple priorities • Strong problem-solving skills • Ability to influence cross-functional teams • Ability to deliver product training and explain system functionality • Aptitude for identifying cross-sell and up-sell opportunities • Demonstrated experience working with compliance, risk, or operational stakeholders • Experience working in a ticketing and/or case management service queue • Professional certifications in Vendor Management, Risk Management, or related fields (preferred)

🏖️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance • Company-paid Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401(k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • Bonus offered • Fun, fast-paced work environment