Customer Success Manager

🔥 11 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nearmap

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

💼 Consulting

📦 Logistics

🏗️ Construction

💰 $15M Post-IPO Equity on 2017-01

Consulting • Logistics • Construction

Nearmap is a company that specializes in high-resolution aerial imagery and location intelligence. They provide detailed geospatial data, including 3D modeling and AI predictions, through proprietary camera technology mounted on aircraft. Their services are used for purposes like monitoring assets, remote inspections, risk assessments, and urban development. Nearmap serves a wide range of industries, from insurance and commercial enterprises to government, supporting activities such as infrastructure planning and disaster response. Their advanced MapBrowser platform allows users to access and utilize extensive imagery datasets for real-time insights and decision-making.

📋 Description

• Manage a mid-market and enterprise portfolio of commercial accounts • Oversee the complete customer lifecycle from onboarding through renewal • Identify churn risks and growth opportunities at scale • Own and close renewals, securing multi-year and on-time renewals • Provide proactive customer service and support as a trusted advisor • Guide product adoption, retention, and growth initiatives • Drive relevant use cases and promote active product usage • Maintain account intelligence in Salesforce and use customer data for engagement strategies • Collaborate with Sales to develop upsell opportunities and align renewal strategy • Partner with Customer Experience on scalable portfolio-management approaches using customer experience and marketing automation • Collaborate cross-functionally to resolve customer issues and support growth opportunities • Represent the customer internally with feedback to improve offerings and experiences • Analyze complex challenges and develop creative solutions within established guidelines

🎯 Requirements

• 5+ years of experience in customer success, consulting, or technical pre-sales in a SaaS or high-tech company • Bachelor's degree • Proficiency in Salesforce and Microsoft Office tools • Ability to map customer business processes to product capabilities • Success developing and executing customer-centric strategies to maximize value from technology solutions • Experience managing multiple account engagements and handling escalations with Sales and Support teams • Strong interpersonal and communication skills for engaging executive stakeholders • Excellent negotiation and decision-making skills with a data-driven approach • Ability to identify and act on growth opportunities • Exceptional program management, creative problem-solving, business acumen, and analytical aptitude • Ability to work independently, take initiative, and thrive in a fast-paced environment • Cultural awareness and appreciation for diversity in professional settings

🏖️ Benefits

• Flexible time off / annual leave • 4 extra “YOU” days off each year • Generous parental leave policies • Work from Overseas Policy in approved cities • Discounted Private Health Insurance plans • Company-sponsored volunteering days • Nearmap subscription

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