Senior Manager, Salesforce Platform Strategy – Delivery

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

👻 Ghost score 1%

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Logo of NetBrain Technologies Inc.

NetBrain Technologies Inc.

501 - 1000 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

💰 $40M Venture Round on 2014-04

Consulting • Logistics • Marketing

NetBrain Technologies Inc. is a leading provider of AI-powered network automation solutions. The company specializes in proactive network operations and troubleshooting, offering a platform that simplifies network discovery, automates remediation, and ensures network observability. NetBrain's innovative features include AI Co-Pilot, no-code automation, dynamic mapping, and preventive automation tools that assist in network diagnostics and safe change management. Trusted by numerous Fortune 500 companies, NetBrain serves a wide range of industries including cloud operations, security operation centers, and network architects, providing solutions that address network challenges such as outage prevention, risk mitigation, and compliance. The company also offers extensive resources for training and professional development through NetBrain University.

📋 Description

• Lead the Salesforce platform operating model, roadmap, governance, and day-to-day delivery • Translate business strategy into sequenced platform initiatives, releases, and measurable outcomes • Balance transformation, business-as-usual support, platform reliability, and technical-debt remediation • Own Salesforce intake, triage, requirements clarification, scope definition, effort assessment, prioritization, and backlog management • Work directly with administrators, developers, and business stakeholders on priority work • Assist with Salesforce configuration, Flow, troubleshooting, data analysis, security, permissions, and operational support • Evaluate technical designs and downstream effects across automation, data, integrations, CPQ, and user experience • Review Apex and integration solutions for maintainability, testing, security, and operational risk • Coordinate QA, UAT, releases, deployments, defect resolution, go/no-go decisions, rollback preparation, and post-release validation • Improve sandbox, environment, source-control, and deployment practices • Establish architecture standards and technical governance for configuration, Flow, Apex, managed packages, middleware, and external services • Review integrations and guide build-versus-buy and technology evaluation decisions • Support CPQ and commercial transformation, including products, pricing, approvals, quoting, contracting, renewals, migration, and adoption • Establish Salesforce documentation, knowledge management, ownership, backup ownership, and knowledge transfer standards • Lead day-to-day collaboration across Salesforce, Sales Operations, Customer Success, Support, Finance, Partners, IT, and leadership • Coach team members and communicate platform performance, delivery progress, constraints, and risk to the Chief Customer Officer and other leaders

🎯 Requirements

• Substantial experience leading and working hands-on within mature Salesforce environments • Demonstrated ownership of a Salesforce roadmap, backlog, release process, or platform operating model • Strong practical knowledge of Sales Cloud and Salesforce platform administration • Experience gathering requirements and translating business needs into scalable Salesforce solutions • Experience with intake, prioritization, QA, UAT, release management, and deployments • Ability to work across configuration, Flow, data, security, integrations, and technical design • Sufficient Apex literacy to review solutions, evaluate risk, and collaborate credibly with developers • Experience supporting complex integrations and cross-functional business processes • Demonstrated ability to challenge requests, resolve competing priorities, and communicate trade-offs to senior leaders • Strong documentation, process-design, and stakeholder-management skills • Willingness to remain hands-on while leading the team and platform • Manual dexterity for repetitive computer use • Ability to sit for extended periods • Experience with Salesforce CPQ, Revenue Cloud, or another complex quote-to-cash transformation (preferred) • Experience supporting a SaaS or enterprise software company (preferred) • Experience with Service Cloud, Data Cloud, Agentforce, AI-assisted workflows, or MCP-based integrations (preferred) • Experience with Salesforce DevOps, source control, automated testing, and structured release pipelines (preferred) • Experience remediating Workflow Rules, Process Builder, legacy Flow, or accumulated platform technical debt (preferred) • Experience evaluating managed packages, integration tools, and implementation partners (preferred) • Experience operating in a fast-changing, private-equity-backed, or post-investment environment (preferred) • Relevant Salesforce certifications (preferred; will not substitute for demonstrated delivery and leadership)

🏖️ Benefits

• Bonus • 401k • Medical/dental coverage • Comprehensive benefits package • Reasonable accommodation during the application process

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