Onboarding Team Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $99.4k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

💰 Private equity on 2022-11

Cybersecurity • B2B • Consulting

NetCov is a 30-year managed IT and technology services firm that delivers managed IT, cloud, cybersecurity, compliance, and AI-driven advisory services to business and mission-focused organizations. The company emphasizes people-first managed services, proactive cybersecurity (including CMMC/NIST alignment for Department of Defense contractors), cloud migrations and optimization, compliance management, and strategic IT advisory and AI integration. NetCov supports industry verticals such as AEC (architecture, engineering & construction), credit unions, finance/PE-backed companies, nonprofits/NGOs, and DoD contractors; it cites partnerships with AWS and Microsoft, has 350+ team members, and supports 50,000+ users.

📋 Description

• Lead and oversee a team responsible for onboarding new clients to NetCov’s managed services platform • Develop and implement standardized onboarding processes and best practices • Coordinate cross-functional teams for efficient client onboarding • Continuously improve onboarding procedures using feedback and metrics • Ensure onboarding projects are completed on time and within scope • Lead, mentor, and develop onboarding specialists • Conduct performance evaluations and provide constructive feedback • Identify skill gaps and implement training programs • Foster continuous improvement and a customer-first mindset • Serve as primary contact for high-profile client onboarding projects • Build relationships with new clients during onboarding • Collaborate with account managers on post-onboarding handoff • Address escalations and resolve complex onboarding issues • Oversee project planning and execution • Develop timelines, resource allocation plans, and risk mitigation strategies • Monitor project progress, timelines, and budgets • Coordinate departmental resources and expertise • Oversee integration of client systems and data into NetCov’s managed services platform • Ensure documentation of client environments and configurations • Collaborate with engineering on technical challenges • Stay current with NetCov’s services and technology stack • Establish and track KPIs for the infrastructure team • Implement data-driven processes to improve efficiency and effectiveness • Ensure timely project delivery and SLA adherence • Drive continuous improvement in team performance and client satisfaction • Perform other duties as assigned

🎯 Requirements

• 7+ years of experience in IT infrastructure management, with at least 3 years in a management role • Strong technical knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems • Proven experience in managing cloud migration projects • Excellent understanding of IT service management principles and best practices • Strong project management skills and experience with relevant methodologies (e.g., ITIL, Agile) • Excellent communication, interpersonal, and client relationship management skills • Relevant certifications (e.g., MCSE, AWS Certified Solutions Architect, Azure Administrator) are a plus

🏖️ Benefits

• Competitive base salary plus performance-based incentives and commissions • Access to continuous training • Career development opportunities • Opportunities for advancement within a rapidly growing company • Collaborative culture • Cutting-edge cybersecurity and IT services tailored to the financial sector’s evolving needs • Occasional travel for on-site meetings