Renewals Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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NetDocuments

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🤝 B2B

⚖️ Legal

☁️ SaaS

B2B • Legal • SaaS

NetDocuments is a leading cloud-based document management platform designed specifically for legal professionals. The platform enhances productivity by providing tools for document organization, collaboration, and automation, while ensuring high levels of security and compliance. With features like AI-driven apps, real-time messaging, and seamless integrations with applications like Microsoft 365 and DocuSign, NetDocuments empowers law firms and corporate legal teams to streamline their operations and effectively manage their documents.

📋 Description

• Own a B2B renewal portfolio and maximize subscription/SaaS recurring revenue through accurate, timely renewals • Meet and exceed monthly, quarterly, and annual renewal quotas • Forecast the renewal portfolio and explain forecasts to managers, Customer Success colleagues, and executives • Use Salesforce.com and other systems to build quotes, capture customer details, reprice, upsell/cross-sell, manage renewals, and generate leads • Establish cyclical renewal relationships with customers • Educate customers on NetDocuments products, pricing, contract terms, and renewal-related topics • Partner with departments and teammates to achieve desired outcomes while managing competing priorities • Report to the Renewals Manager

🎯 Requirements

• Bachelor’s degree in business, marketing, or related field is preferred, not required • At least 8 years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service • At least 5 years of prior experience with Salesforce.com or a similar CRM/pipeline management tool • Working knowledge of Gainsight is a plus • Strong numeracy skills and understanding of Finance • Intermediate or better familiarity with MS Excel • Experience working with high-dollar figures • High level of attention to detail, especially with numbers and B2B SaaS software contracts • Advanced multitasking and problem-solving skills • Excellent written and verbal communication skills • Ability to work autonomously while supporting the Renewal Team and Customer Success department • Ability to coordinate and provide direction with various internal departments • Ability to lead internal and external calls during the annual renewal cycle • Preferred working hours: 8:00 am MT - 5:00 pm MT

🏖️ Benefits

• 90% of healthcare premiums company covered • HSA company contribution • 401K match at 4% with no vesting period • Potential for twice a year merit increases • Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays • Authenticity and accountability from leadership • Connection, access, and mentorship from exceptional leaders • Growing company with opportunities for advancement