HR, People Operations Specialist

🕒 May 15

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions • Maintain accurate employee records and ensure data integrity across HR systems • Serve as a first point of contact for employee queries related to HR policies, benefits, and processes • Support documentation, letters, and HR-related communications • Coordinate and deliver seamless onboarding experiences for new hires • Partner with hiring managers and cross-functional teams to ensure successful employee integration • Support employee engagement initiatives, events, and programs • Manage and maintain HRIS and other HR/People systems • Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance • Ensure compliance with local labor laws and company policies • Support audits, documentation, and regulatory requirements • Assist in updating and maintaining employee handbook and relevant HR policies • Support administration of compensation and benefits programs • Partner with Finance on payroll inputs, ad-hoc audits, and reporting • Assist with benefits enrollment and employee queries • Support recruiting operations including interview scheduling, candidate communication, and offer coordination • Partner with Talent Acquisition to ensure a smooth candidate experience • Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation • Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration • Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality • Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.) • Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives • Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications • Respond to employee inquiries and provide a high level of service and support • Help schedule candidate interviews for the North America team to support our hiring needs • Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)

🎯 Requirements

• Strong understanding of HR processes and employment practices • Proactive, problem-solving mindset with a bias toward action • 3-5+ years of experience in HR, People Ops, or a related field • Strong organizational skills and keen attention to detail • Ability to handle sensitive information with discretion • Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.) • Strong communication and interpersonal skills • Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key • Familiarity with modern recruiting tools and ATS platforms • Experience supporting global or distributed teams • Exposure to compliance across multiple jurisdictions • Interest in People analytics, systems, and process improvement • Strong ownership mindset and ability to manage multiple priorities

🏖️ Benefits

• Opportunity to play a key role in shaping employee experience at a fast-growing AI company • Work closely with leadership and cross-functional teams • High-impact role with room to grow and expand responsibilities • Collaborative, fast-paced, and people-first culture