Principal Account Manager – Strategic Accounts

🔥 15 hours ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2021-11

Consulting • Logistics • Marketing

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Drive retention, renewals, and expansion for top-tier enterprise accounts, including quota ownership • Break through organizational silos, secure executive buy-in, and unblock stalled programs • Define and govern long-term technical and business roadmaps that deliver measurable ROI • Serve as primary point of contact for C-suite stakeholders and translate complex AI capabilities into business-value narratives • Navigate complex customer organizations to engage critical stakeholders and departmental leaders • Develop, champion, and execute multi-year AI deployment and expansion roadmaps • Own account financial health, expansion, and long-term commercial structure • Structure, drive, and govern complex implementation programs • Coordinate technical, product, and business activities internally and with customer teams • Create and deliver strategic presentations, including QBRs, roadmaps, and solution proposals • Identify and resolve roadblocks, competing priorities, and implementation risks • Identify and convert new use cases, departments, and lines of business into expansion opportunities • Advocate for customer strategic needs and align internal product and engineering roadmaps • Act as escalation point for political, commercial, resource, and program obstacles • Lead end-to-end AI program execution, milestones, deliverables, and success criteria

🎯 Requirements

• 7+ years of demonstrated experience in a highly strategic, client-facing, Individual Contributor role in enterprise B2B SaaS or consulting • Proven track record of managing and influencing enterprise-scale programs without direct management authority over day-to-day delivery personnel • Expert-level ability to conceptualize, structure, and deliver executive-grade, data-driven presentations articulating business impact and risk mitigation • Proven success driving commercial outcomes, including enterprise contract renewals, upsells, and long-term client financial roadmaps • Experience navigating Fortune 500-level organizations and fragmented, siloed environments with multiple executive sponsors and competing priorities • Exceptional executive communication and influencing skills without direct authority • Deep understanding of CX and/or Contact Center operations and AI/Generative AI business value • Strong technical acumen with API integrations, data flows, and conversational AI model training • Ability to travel frequently, up to 40–50%, to client sites • Bachelor's degree in Business, Computer Science, or related field; MBA or advanced degree is a plus • For United States-based applicants, work authorization is verified through E-Verify

🏖️ Benefits

• Full Time - Remote • Equal opportunity employer committed to diversity in the workplace