Principal Account Manager – Strategic Accounts

🕒 September 9

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2021-11

Consulting • Logistics • Marketing

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Own commercial accountability for retention, renewals, and expansion across strategic and enterprise accounts • Define long-term commercial growth plans aligned with the CSM-owned customer success roadmap • Identify decision makers, budget owners, procurement stakeholders, requirements, approvals, and timelines • Serve as the primary commercial point of contact for economic buyers, budget owners, and procurement • Lead complex renewal and expansion pursuits, including qualification, pricing, negotiation, contracting, and signature • Coordinate technical validation, proposals, approvals, customer buying activities, and post-close commercial handoff • Translate complex AI capabilities and performance data into compelling business-value narratives • Qualify and convert growth opportunities involving new use cases, departments, and lines of business • Own commercial forecasting, account financial health, renewal processes, and expansion strategy • Prepare commercial proposals and order forms; coordinate Legal, Deal Desk, Finance, pricing, procurement, and signature • Identify and resolve budget, competitive, purchasing, contractual, and commercial risks • Partner with CSMs, technical leads, Delivery, Legal, Deal Desk, Finance, and leadership

🎯 Requirements

• 7+ years of demonstrated experience in a highly strategic, client-facing Individual Contributor role in enterprise B2B SaaS or consulting, with responsibility for enterprise renewals, expansion sales, and commercial negotiations • Proven track record of managing and influencing complex enterprise commercial pursuits without direct authority over cross-functional teams • Expert-level ability to conceptualize, structure, and deliver executive-grade, data-driven presentations articulating business impact and risk mitigation • Proven success leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps • Experience navigating Fortune 500-level organizations and fragmented, siloed environments with multiple executive sponsors and competing priorities • Exceptional executive communication and influencing skills, persistence, sound commercial judgment, and ability to navigate objections • Deep understanding of Customer Experience and/or Contact Center operations and the business value of AI/Generative AI solutions • Technical fluency sufficient to discuss integrations, solution capabilities, and business implications • Ability to travel up to 10-20% to client sites • Bachelor's degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus

🏖️ Benefits

• Full Time - Remote • Opportunity to work with cutting-edge technology • Collaborative team environment • Work on real-world challenges that matter • Equal opportunity employer committed to diversity in the workplace