Managing Director – Strategic Programs

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $220k - $240k / year

⏰ Full Time

🔴 Lead

👔 Director

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Network Connex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

🏗️ Construction

🤝 B2B

Telecommunications • Construction • B2B

Network Connex is a provider of mission-critical design and deployment services for data center and communications network infrastructure. Over two decades it offers end-to-end, self-performed engineering and construction services including data center fit-out, fiber optic construction and splicing, structured cabling, tower and wireless buildouts, and nationwide deployment and maintenance — serving hyperscale cloud providers, telecoms, and other enterprise customers. It operates across major U. S. markets and internationally, and includes subsidiaries (e. g. , National Technologies/NTI) delivering union-based full-stack infrastructure delivery.

📋 Description

• Serve as the primary strategic customer contact for an assigned key customer • Build trusted relationships across customer leadership, construction, engineering, procurement, and planning teams • Secure early visibility into the customer’s rolling three-year infrastructure forecast • Develop and advance the account growth strategy with sales, preconstruction, and delivery • Maintain a rolling two- to three-year program outlook • Translate anticipated demand into readiness plans for expansion and future capacity needs • Own customer-specific build standards and ensure delivery teams receive current requirements • Develop and maintain the customer program playbook, including interaction expectations, invoicing and progress reporting standards, launch requirements, and lessons learned • Monitor standards adoption and improve consistency across markets • Escalate standards gaps through delivery leadership and the Chief Strategy Officer • Lead customer and internal program reviews • Maintain visibility into program financial performance and address commercial or billing issues • Lead and develop Program Managers and senior technical Project Managers • Partner with local market and delivery leaders to define priorities and deliverables • Hold team members accountable for commitments • Resolve competing priorities through governance and escalation channels • Report to the Chief Strategy Officer

🎯 Requirements

• 10+ years of relevant experience in data center infrastructure, construction, fiber connectivity, or technology integration • Experience supporting hyperscale customer programs • At least five years in senior customer-facing account or program leadership • Demonstrated success deepening strategic customer relationships and converting customer insight into growth and readiness plans • Experience establishing repeatable customer program standards and governance across multiple markets or sites • Strong working knowledge of data center infrastructure builds, including structured cabling, conveyance, racks/cabinets, fiber installation, splicing, testing, and turnover requirements • Ability to interpret customer specifications and translate technical, reporting, and commercial requirements into practical guidance • Strong financial and commercial acumen, including revenue, backlog, margins, forecasting, invoicing requirements, agreements, and change management • Ability to influence cross-functional leaders, resolve ambiguity, and maintain accountability without direct control of project execution • Excellent executive communication, relationship management, negotiation, and team development skills • Bachelor’s degree in business, construction management, engineering, or a related discipline, or equivalent relevant experience • Ability to travel to customer and market locations as needed • PMP, RCDD, or comparable credentials preferred • MBA or relevant advanced degree preferred • Experience with program dashboards, document control, quality systems, and cross-market knowledge sharing preferred • Successful completion of a background check and drug screening upon acceptance of an offer

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Retirement savings options • Comprehensive benefits package • Careful onboarding and thorough training programs • Professional growth opportunities • Open-door culture that welcomes new ideas

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