Managing Director – Strategic Programs

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $220k - $240k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Network Connex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

Telecommunications • Infrastructure • Data Center

Network Connex is a leading provider of communications infrastructure design and deployment services, specializing in mission-critical network solutions for the telecom, networking, and data center industries. With over 20 years of experience, the company offers end-to-end services including planning, site preparation, deployment, and maintenance for wireless, fiber, and data center applications. Their expertise spans various sectors, ensuring robust support for both traditional markets and underserved areas globally.

📋 Description

• Serve as the primary strategic customer contact for an assigned key customer • Build trusted relationships across customer leadership, construction, engineering, procurement, and planning teams • Secure early visibility into the customer’s rolling three-year infrastructure forecast • Develop and advance the account growth strategy with sales, preconstruction, and delivery • Maintain a rolling two- to three-year program outlook • Translate anticipated demand into readiness plans for expansion and future capacity needs • Own customer-specific build standards and ensure delivery teams receive current requirements • Develop and maintain the customer program playbook, including interaction expectations, invoicing and progress reporting standards, launch requirements, and lessons learned • Monitor standards adoption and improve consistency across markets • Escalate standards gaps through delivery leadership and the Chief Strategy Officer • Lead customer and internal program reviews • Maintain visibility into program financial performance and address commercial or billing issues • Lead and develop Program Managers and senior technical Project Managers • Partner with local market and delivery leaders to define priorities and deliverables • Hold team members accountable for commitments • Resolve competing priorities through governance and escalation channels • Report to the Chief Strategy Officer

🎯 Requirements

• 10+ years of relevant experience in data center infrastructure, construction, fiber connectivity, or technology integration • Experience supporting hyperscale customer programs • At least five years in senior customer-facing account or program leadership • Demonstrated success deepening strategic customer relationships and converting customer insight into growth and readiness plans • Experience establishing repeatable customer program standards and governance across multiple markets or sites • Strong working knowledge of data center infrastructure builds, including structured cabling, conveyance, racks/cabinets, fiber installation, splicing, testing, and turnover requirements • Ability to interpret customer specifications and translate technical, reporting, and commercial requirements into practical guidance • Strong financial and commercial acumen, including revenue, backlog, margins, forecasting, invoicing requirements, agreements, and change management • Ability to influence cross-functional leaders, resolve ambiguity, and maintain accountability without direct control of project execution • Excellent executive communication, relationship management, negotiation, and team development skills • Bachelor’s degree in business, construction management, engineering, or a related discipline, or equivalent relevant experience • Ability to travel to customer and market locations as needed • PMP, RCDD, or comparable credentials preferred • MBA or relevant advanced degree preferred • Experience with program dashboards, document control, quality systems, and cross-market knowledge sharing preferred • Successful completion of a background check and drug screening upon acceptance of an offer

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Retirement savings options • Comprehensive benefits package • Careful onboarding and thorough training programs • Professional growth opportunities • Open-door culture that welcomes new ideas

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