Customer Support Specialist

🕒 June 17

🏄 California, New Mexico – Remote

🏄 California – Remote 🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

💳 Fintech

Government • SaaS • Fintech

Neumo is a government-focused cloud software company that provides automation and transaction platforms for state and local public agencies. Its product suite includes revenue and tax & licensing compliance, DMV systems and kiosks, court and justice case management, payments and revenue collection, land and vital records, ID verification, eSignatures, reporting/analytics, and managed IT solutions. Trusted by 4,500+ city, county, state, and federal agencies across North America, Neumo reports processing roughly 900M transactions and collecting about $44B in revenue for communities served. The company’s mission is to modernize constituent-facing government services through self-service solutions, integrated payments, and a unified cloud platform.

📋 Description

• Deliver top-tier customer support to clients across multiple channels • Handle incoming support requests, perform expert troubleshooting, and manage service tickets • Maintain timely communication with customers • Document and escalate software bugs, unusual behaviors, or recurring issues • Update and maintain customer records in the CRM system with high attention to detail • Contribute to internal Knowledge Base by documenting procedures and troubleshooting steps • Collaborate across teams by providing customer feedback and sharing insights for product improvements • Participate actively in team meetings and ongoing training • Take part in after-hours support rotation as needed • Perform additional duties as assigned

🎯 Requirements

• A minimum of 1 - 5 years in Support Help Desk management is mandatory. • Experience with Justice environments and/or Operations (Preferred) • Strong verbal and written communication skills • Organized, detail-oriented, and capable of managing multiple tasks independently and as part of a team. • Able to explain technical concepts to both technical and non-technical users • Quick to learn and troubleshoot software applications, particularly in Windows environments, to assist others effectively. • Proficiency with Microsoft 365 tools, including Outlook, Excel, and Word • Experience with typical operations and procedures for state and local government organizations, including cities, counties, courts, and states (not required, but additional helpful skillsets or experiences) • Experience writing and/or reading basic SQL queries (not required, but additional helpful skillsets or experiences) • Advanced ability to read and write complex database queries (not required, but additional helpful skillsets or experiences) • Knowledge of client-server structures and relationships (not required, but additional helpful skillsets or experiences).

🏖️ Benefits

• Competitive benefits and compensation package • Equal Opportunity Employer