AWS Project Manager

🕒 October 8

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations • Monitor and manage project financials, scope and change control, schedules, dependencies, milestones, and risks • Facilitate status meetings and publish weekly status reports communicating progress, risks, and milestones • Act as the client's primary day-to-day point of contact and build customer relationships • Lead Outcomes and Business Objectives sessions, define success metrics, and track progress • Establish client and project team roles, decision rights, and dependencies • Partner with Solution and Technical Architects to manage requirements and user stories through design and delivery • Support client presentations during requirements, design, pilot, and user acceptance testing sessions • Facilitate User Acceptance Testing, coordinate test plans, track defects, and drive resolution • Support end-user training and ensure client readiness • Plan and coordinate production cutover and post-go-live hypercare • Coordinate distributed customer and delivery teams, including AWS teams, vendors, architects, developers, QA, and DevOps • Serve as Agile Scrum Master and guide the software development lifecycle • Apply approved AI-assisted tools to accelerate delivery

🎯 Requirements

• 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations • 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations • AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects • Experience working in a professional services/consulting environment • Experience with estimation/sizing and SOW/Change Order contracting • Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders • Experience applying Agile and hybrid approaches to project management • Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification • Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting • Hands-on experience delivering agentic AI solutions in a contact center context • Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling • A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst • Strong presentation and communication skills • Experience using AI-assisted tools to improve project delivery • Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams • Bachelor's Degree in Business, Engineering, Information Technology or Management (preferred)

🏖️ Benefits

• Remote work options • Flexible working arrangements • Anticipated travel commitment of up to 25% for certain roles • Company town halls and meetings • Team celebrations and social events

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