Client Services Manager

Job not on LinkedIn

🔥 12 hours ago

🏈 Alabama, Arizona, +42 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 44 days.
• No salary listed.

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New Charter Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

New Charter Technologies is a leading platform comprised of high-performing Managed Service Providers (MSPs) across North America, specializing in IT solutions for small and medium-sized businesses. They offer a comprehensive range of services including IT managed services, co-managed IT, consulting, outsourcing, and advanced cybersecurity. Their mission is to transform clients' IT needs from a necessary expense into a strategic advantage, leveraging modern technology and personalized service to enhance business productivity and innovation.

📋 Description

• Own the client relationship from qualified lead handoff through signed agreement • Run discovery and proposal conversations with business owners and executives • Lead new clients through onboarding, kickoff coordination and 30/60/90-day check-ins • Determine service fit across fully managed IT, co-managed IT, and AI and automation services • Partner with Client Technology Specialists to scope solutions • Coordinate closing meetings and negotiations with Strategic AI Services leadership • Document commercial details and next steps in the CRM • Identify and develop expansion opportunities in security, compliance, AI, automation and project work • Serve as primary relationship owner for executive sponsors and operational contacts • Coordinate escalations through resolution and monitor client health, satisfaction and service trends • Lead strategic business reviews and develop technology roadmaps and IT budgets • Translate platform insights, asset risks and service trends into actionable business recommendations • Facilitate AI readiness discussions and track potential use cases • Own agreement renewals, changes and client communications • Build and refine engagement playbooks, value propositions and client experience standards • Develop referrals, testimonials and case studies

🎯 Requirements

• 5+ years in client-facing roles within a managed services provider (MSP) or technology services organization • 3+ years in account management, client success, vCIO or consultative sales • Practical use of AI assistants such as ChatGPT, Claude or Microsoft Copilot • Ability to discuss AI adoption with business leaders • Experience supporting co-managed IT clients and collaborating with internal IT stakeholders • Proven experience closing qualified business opportunities and growing recurring revenue • Experience with discovery, proposal presentation and signed agreements • Experience leading client onboarding, strategic business reviews, technology roadmaps and IT budget discussions • Working knowledge of Microsoft 365, MFA, EDR, backup and encryption • Familiarity with HIPAA, CMMC, PCI or cyber-insurance requirements • Bachelor’s degree in business, information systems or a related field, or equivalent experience • Hands-on CRM and PSA experience, such as HubSpot, Salesforce or ConnectWise • Executive-level communication skills • Comfort conducting remote client meetings • ITIL 4 Foundation, MS-900, AI-900, CompTIA Security+ or a customer success/vCIO credential

🏖️ Benefits

• Employee benefits • Growth and learning initiatives • Company innovation initiatives • Inclusive hiring practices • Career paths and professional development opportunities

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