Client Services Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 57 days.
• No salary listed.

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Zero Hash

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

₿ Crypto

🌐 Web 3

💰 $105M Series D on 2022-01

Fintech • Crypto • Web 3

Zero Hash is a company that provides infrastructure solutions for the integration of crypto and stablecoin products into various platforms. By offering API-first technology and turnkey regulatory infrastructure, Zero Hash enables businesses, especially in the fintech, payments, and banking sectors, to develop and launch crypto and stablecoin products efficiently and compliantly. Their services cover a wide range of applications including investments, trading platforms, payment gateways, and brands, focusing on simplifying the process of managing custody, liquidity, and settlement for their clients. Zero Hash supports over 60 digital assets and is operational in over 200 countries.

📋 Description

• Own the day-to-day platform relationship for pooled partner accounts, including renewals and ongoing check-ins • Assist in account reviews and QBR preparation and follow-up for the RM team • Prepare weekly pipeline summaries and recurring reports, and keep CRM records complete and current • Coordinate partner onboarding and launch checklists and cross-functional status through the pre-implementation phase, with the RM leading the partner-facing launch • Handle renewal paperwork, offboarding coordination and invoice management with cross-functional partners • Support annual and 30-day audits, and route KYC refresh requests internally • Triage fee, billing and invoice inquiries to Finance and Operations, escalating sensitive or commercial cases to the RM • Run day-to-day execution of partner notices: distribution, templates and tracking • Draft incident communications, track tickets and keep an incident log, with the RM owning the message and the relationship • Collate feature requests and partner feedback across clients and route them to Solutions Engineering • Support the RM meeting cadence, onboarding of new RMs and upkeep of the team wiki • Document processes and playbooks so recurring work runs consistently

🎯 Requirements

• Required 3–5 years in client services, account management, customer operations or program management, ideally with B2B or institutional clients • Strong process discipline: you build checklists, trackers and cadences, and you follow through on them • Clear, professional writing for partner-facing and cross-functional communication • Comfort working in a CRM (Salesforce preferred) and producing accurate recurring reports • Good judgment on when to handle an issue and when to escalate it to an RM, Finance, Legal or Compliance • Ability to manage many small deadlines across several teams at once • Preferred: Experience in fintech, payments, brokerage or digital asset businesses • Familiarity with KYC, AML or other regulated-industry processes at a coordination level • Experience supporting QBRs, renewals or onboarding and launch programs • Experience with Jira, Confluence or similar tools for tracking work and documentation

🏖️ Benefits

• Chance to earn equity • Maternity & Paternity leave • WeWork Membership • WFH Yearly Stipend • L&D Stipend (after 6 months)

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