Customer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Respond to customer inquiries about their telecommunication plans and services. • Assist clients with telecommunication products and issues • Review Customer’s account and assess their needs • Provide general information about the organization. • Refer clients to specialists when needed. • Receive, understand, resolve complaints, and offer solutions. • Advise and recommend products and services that meet the customer’s needs • Provide customers, based on their needs, with information about products, services, and current promotions • Schedule and confirm appointments with customers for service subscription requests • Create, complete, and correct purchase orders (PO) according to customer requests • Identify and suggest improvements to enhance our services. • Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.). • Other duties as assigned.

🎯 Requirements

• High school diploma or equivalent • Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus. • User experience with good working knowledge of the Office Suite • Comfortable with technology • Telecommunications product knowledge is an asset

🏖️ Benefits

• Computer equipment provided. • No sales or solicitation. • Minimum 20 hours per week, Monday to Friday. • Flexibility to schedule up to 37.5 on occasion as necessary. • Dynamic work environment and great team. • Paid training. • Quick onboarding.