Service Delivery Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Lead and manage a team responsible for project and/or program delivery • Provide coaching, mentoring, performance management, and professional development opportunities for assigned team members • Maintain accountability for project delivery performance, customer satisfaction, schedule adherence, and financial outcomes across the assigned portfolio • Drive consistency in project execution, documentation, communications, and reporting standards • Partner with internal stakeholders, vendors, and customer stakeholders to ensure successful project delivery • Monitor portfolio health through review of project schedules, risks, issues, dependencies, budgets, and resource utilization • Support forecasting, workload balancing, and resource planning activities across the program • Identify and mitigate delivery risks while ensuring timely escalation of critical issues • Ensure compliance with established project governance, quality standards, contractual requirements, and company policies • Develop and implement process improvements to increase efficiency, quality, and customer satisfaction • Review project metrics and key performance indicators to identify trends, opportunities, and corrective actions • Support continuous improvement initiatives, lessons learned activities, and operational best practices • Collaborate with leadership on strategic planning, staffing requirements, and program expansion initiatives • Assist with onboarding, training, and development of new employees • Serve as the primary leadership point of contact for assigned customers, internal stakeholders, and delivery teams • Ensure projects are delivered according to contractual commitments and organizational standards

🎯 Requirements

• Bachelor's Degree or equivalent work experience • Minimum 5 years of experience managing projects, programs, or service delivery operations • Minimum 3 years of leadership experience managing project delivery personnel • Experience supporting large-scale enterprise customer programs • Experience managing project financials, forecasting, budgeting, and resource planning • Proficiency with Microsoft 365 applications and project management tools • Strong leadership and people management skills • Advanced stakeholder and customer relationship management capabilities • Excellent verbal, written, and presentation communication skills • Strong organizational and portfolio management abilities • Ability to effectively prioritize work across multiple projects, programs, and resources • Strong analytical, problem-solving, and decision-making skills • Financial management, budgeting, and forecasting experience • Risk management and escalation management expertise • Ability to lead through change and drive continuous improvement initiatives • High attention to detail with strong quality management focus • Working knowledge of structured cabling, networking, physical security, and technology deployment projects preferred • English language skills • Ability to perform essential functions with or without reasonable accommodation • Ability to use computers and office equipment, communicate effectively, and view/read computer screens and printed materials

🏖️ Benefits

• Full Benefits • Medical • Dental • Vision • 401(k) match • Flexible Time Off (FTO) • Continuous training • Personal and professional development opportunities • Travel expectations up to 20%