Solution Executive, Managed Services

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Serve as a trusted advisor by aligning customer business priorities, operational challenges, IT models, technology roadmaps, support requirements, and transformation goals with New Era’s Managed Services portfolio • Partner with Account Executives and Sales Directors to identify, qualify, and advance managed services opportunities • Lead structured managed services discovery processes • Drive recurring revenue growth and managed services attach across cloud, cybersecurity, collaboration/CX, networking, infrastructure, Microsoft/CSP, endpoint, data center, lifecycle, observability, and professional services • Lead consultative discussions with CIOs, CFOs, CTOs, COOs, IT Directors, and Operations leaders • Develop executive-level value propositions tied to measurable operational and financial outcomes • Build ROI, TCO, and business-case justifications • Collaborate with solution architects, service delivery, operations, finance, sales leadership, and technology partners • Explain post-close operating models, including onboarding, SLAs, ticketing, escalation paths, portals, reporting, governance, QBRs, and continuous improvement • Create account-level managed services growth and expansion strategies • Position managed services as strategic business enablers • Coach sales teams on discovery, qualification, attach strategy, value articulation, objection handling, and outcome-based positioning • Build repeatable discovery frameworks, talk tracks, customer materials, objection-handling guides, value stories, and attach motions • Build and maintain strategic technology partner relationships • Monitor market trends, competitive offerings, consumption models, AI-driven operations, automation technologies, and customer buying patterns

🎯 Requirements

• Candidates must be authorized to work in the United States without the need for sponsorship now or in the future • Ideal candidate would reside in the Eastern or Central Time Zone • 5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership • Experience leading strategic customer engagements and technology transformation initiatives • Experience developing account expansion strategies and recurring revenue growth programs • Highly proficient in AI tools and their application in customer engagement, operational efficiency, and service delivery optimization • Understanding of AI-enabled operations, automation platforms, predictive analytics, AIOps, and modern managed services delivery models • Strong executive presence with the ability to engage and influence senior business stakeholders • Proven ability to lead structured discovery covering business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change • Strong command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and executive stakeholder alignment • Experience driving revenue in a pre-sales, overlay, consulting, managed services, or strategic advisory role • Deep understanding of managed services business models, service delivery frameworks, governance, and recurring revenue strategies • Demonstrated ability to position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle, and professional services solutions • Ability to translate technical service capabilities and operating models into measurable business outcomes • Strong understanding of ITIL, service management, customer success, and operational governance frameworks • Experience developing ROI models, TCO analyses, operating model comparisons, and financial justification for managed services adoption • Ability to align sales, architecture, delivery, operations, finance, customer success, and partner resources around customer pursuits • Strong communication and commercial acumen • Ability to develop field-ready sales assets, discovery frameworks, customer presentations, enablement content, and repeatable managed services attach motions • Bachelor's degree or equivalent work or military experience • Expected domestic travel of approximately 20–25% • Preferred: experience with an MSP, Systems Integrator, or Global Systems Integrator • Preferred: experience with cloud operations platforms across Microsoft Azure, AWS, and hybrid environments • Preferred: experience with automation, AIOps, observability, digital experience monitoring, and relevant technology domains

🏖️ Benefits

• Full Benefits • Medical • Dental • Vision • 401K match • 7 company holidays + generous PTO • Continuous training • Personal and professional development opportunities • Competitive benefits

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