Director of UX

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🔥 8 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $180k - $230k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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Newfire Global Partners

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Newfire Global Partners is an American IT services and advisory firm (founded in 2016 in Boston) that provides talent augmentation, software engineering, data & analytics, and AI/ML advisory to enterprise and investor clients. The company offers multidisciplinary engineering, product, and marketing teams, technical due diligence for VC/PE, data platform optimization, and an internal ML tool (Novel Heat) to improve code quality and Scrum velocity. Newfire operates across the Americas, Europe, and APAC with a 24x5 follow-the-sun delivery model and focuses on sectors such as digital healthcare, fintech, cybersecurity, and education technology.

📋 Description

• Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers • Conduct design and research critique and ensure high-quality outputs across projects • Review and approve research and design plans • Lead performance development and team growth • Foster a collaborative and supportive team culture • Build and maintain relationships with Product and Engineering directors • Work with the VP of Product on roadmap planning and UX prioritization • Collaborate with the VP of User Experience on UX strategy and practice evolution • Represent UX in cross-functional planning and decision-making • Participate in quarterly business reviews with client leadership • Maintain systems providing leadership and clients visibility into team activity, assignments, and deliverables • Manage project tracking to provide visibility into workload and progress • Ensure consistent design quality across concurrent Care Management and Utilization Management projects • Optimize workflows to increase design throughput and reduce time-to-test and time-to-delivery • Navigate roadmap changes and ambiguity while maintaining team productivity • Facilitate weekly team meetings and twice-weekly critique sessions • Coach the team in product-management collaboration and remove blockers requiring senior intervention • Partner with Product across the product development lifecycle from discovery through design and build • Report to the VP of User Experience • Serve as operational owner of the embedded UX team for a healthcare technology client

🎯 Requirements

• 5+ years in UX leadership roles, including experience as a Director or equivalent • Proven experience managing teams of 5–10 UX professionals, including designers and researchers • Deep expertise in complex enterprise healthcare software • Health insurance/payer systems experience strongly preferred • Success in an in-house product organization or deeply embedded consulting role • Experience managing geographically distributed or offshore teams • Ability to build influential relationships with senior product and engineering leaders • Expertise in design critique and actionable feedback • Strong facilitation skills for cross-functional alignment • Process-oriented, with UX best-practice toolkits • Comfortable operating in ambiguous, fast-changing environments • Ability to coach UX professionals to grow their skills and impact • Experience in research oversight and translating insights into design direction • Proactive problem-solving and blocker removal • Collaborative leadership that builds trust and psychological safety • Results-driven focus on delivery and team wellbeing • Passion for healthcare and improving user experiences in complex domains • Must be US-based, ideally in the Eastern Time Zone • Boston area preferred • Some travel to Boston HQ or occasionally customer sites

🏖️ Benefits

• Medical, dental & vision coverage • Health spending accounts • Voluntary benefits • Leave of absence policies • Employee Assistance Program • 401(k) program with employer contribution • Flexible work schedules • Time-off policy • Company equipment for all new full-time US-based remote employees • Background screening conducted with candidate consent • Equal Employment Opportunity employer