Enterprise Technical Account Manager

Job not on LinkedIn

🕒 July 24

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 39%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Newfold Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

💼 Consulting

📣 Marketing

📦 Logistics

💰 Venture Round on 2021-01

Consulting • Marketing • Logistics

Newfold Digital is a leading web presence solutions provider serving millions of small-to-medium businesses globally. Through its portfolio of brands, including Bluehost, CrazyDomains, HostGator, Network Solutions, Register. com, Web. com, and many others, Newfold Digital helps customers of all sizes build a digital presence that delivers results and adds value to businesses. With extensive product offerings such as domains, website builders, hosting, security, online marketing, professional website design, and SEO services, along with personalized support, Newfold Digital collaborates with its customers to meet their online presence needs.

📋 Description

• Serve as the primary technical contact for premium OCI customers • Provide expert troubleshooting for infrastructure, networking, compute, storage, virtualization, and cloud platform services • Manage critical technical incidents from initial response through resolution • Coordinate complex issues across engineering, operations, security, networking, and product teams • Own customer communications throughout major incident lifecycles • Lead technical onboarding for new premium customers • Review customer architecture and deployment plans • Assist customers with OCI tenancy configuration, IAM, networking, DNS, VCNs, load balancers, compute provisioning, storage configuration, monitoring, and backup strategies • Validate production readiness before launch • Provide best-practice recommendations for high availability, disaster recovery, scalability, security posture, cost optimization, resource sizing, performance optimization, networking design, identity management, and monitoring and observability • Conduct recurring operational health reviews • Monitor customer environments for operational risks • Identify optimization opportunities before issues occur • Recommend service improvements and new OCI capabilities • Review platform usage and adoption • Drive customer success plans for strategic accounts • Recommend automation opportunities • Identify recurring issues for documentation, tooling, or product improvements • Contribute to internal knowledge base articles and runbooks • Partner with Technical Operations, Product Management, Engineering, Security, Customer Success, Professional Services, and Sales Engineering • Establish a scalable premium support experience focused on rapid onboarding, technical advisory relationships, proactive guidance, incident resolution, customer satisfaction, retention, and OCI best-practice adoption

🎯 Requirements

• 5+ years supporting enterprise cloud infrastructure • Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud • Strong understanding of virtual networking • Linux administration experience • DNS knowledge • Firewall knowledge • Virtual machine knowledge • Storage knowledge • IAM knowledge • Monitoring knowledge • Backup and disaster recovery knowledge • Experience managing customer-facing technical escalations • Excellent written and verbal communication skills • Strong project management and customer relationship skills • OCI Architect or OCI Professional certification preferred • Experience supporting hosting or managed infrastructure platforms preferred • Familiarity with Kubernetes, containers, and virtualization preferred • Experience with Infrastructure as Code; Terraform preferred • Experience supporting databases, web servers, and application hosting environments preferred

🏖️ Benefits

• Work-life balance • Diversity and inclusion programs • Learning and development opportunities • 20+ affinity groups for networking and connection • Health Insurance options • HSA • Medical insurance • Dental insurance • Vision insurance • Matching 401K • Life/AD&D/STD/LTD insurance • Tuition Reimbursement • Pet Insurance • Generous vacation policy • Career growth, mentoring, and opportunities to learn different aspects of the business

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume