Solutions Engineer – Customer Success

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $40 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Law Business Model (NLBM)

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

📣 Marketing

✈️ Travel

Healthcare • Marketing • Travel

New Law Business Model (NLBM) is a pioneering initiative designed to transform the traditional attorney career structure for lawyers in the U. S. By providing a comprehensive framework of instruction, coaching, and ongoing support, NLBM helps attorneys become Personal Family Lawyers®️, enabling them to serve their communities meaningfully. NLBM's customizable approach empowers entrepreneurial lawyers to design fulfilling practices, focusing on client experience, marketing, operations, and technology, ultimately aiming to help lawyers thrive both personally and professionally.

📋 Description

• Own complex technical troubleshooting from discovery through resolution, including root-cause analysis, testing, implementation, documentation, and follow-through • Provide clear technical guidance to members through Loom, email, phone, or other suitable channels • Coordinate with external partners and maintain accountability through resolution • Administer and support the Accelerator technology environment across GoHighLevel, HubSpot, Asana, and connected systems • Manage relationships between HubSpot firms, orders, contracts, Asana implementation projects, and Accelerator member accounts • Complete approved account builds, updates, pauses, reactivations, migrations, and technical closeout tasks • Troubleshoot workflows, pipelines, calendars, forms, permissions, and settings • Investigate deliverability, phone/SMS, domains, DNS, integrations, and data issues • Provide bounded support for related legacy platforms as assigned • Use AI and approved integration tools to investigate issues, interpret errors, and complete member requests • Investigate APIs, webhooks, authentication, logs, and field mappings • Coordinate complex development needs and document results and limitations • Protect confidential member information • Document recurring technical processes and knowledge for teammates • Identify patterns and recommend repeatable fixes, documentation, automation, or product improvements

🎯 Requirements

• Hands-on experience administering and troubleshooting GoHighLevel and HubSpot across multiple accounts • Experience with workflows, order forms, contracts, client records, and support tickets • Understanding of workflows, pipelines, snapshots, calendars, forms, permissions, account configuration, and shared-system dependencies • Ability to explain technical concepts in plain language and guide clients through solutions over Loom or Zoom • Understanding of APIs, webhooks, authentication, JSON, logs, data mapping, email, phone/SMS, DNS, and calendar integrations • Responsible use of AI and approved integration tools • Ability to document work, share knowledge, and own follow-through • Willingness to overlap a minimum of 4 hours with Pacific Time • Must be legally authorized to work in the U.S. without requiring current or future sponsorship • Must currently reside physically in the United States • Ability to provide own computer and internet connection meeting minimum requirements, including at least 16GB RAM • Helpful additional experience with law-firm or professional-services operations, estate planning, Keap, Lawmatics, Make, Zapier, n8n, data migrations, reconciliation, or light JavaScript, TypeScript, or Python

🏖️ Benefits

• 100% Remote Work • Comprehensive Benefits Package (Health, Dental, Vision) • 401K Retirement Program • Flexible Paid Time Off • Opportunities for Career Growth and Leadership Development • Monthly internet/technology allowance as required by law • Required software and system access provided • Reimbursement of reasonable and necessary business expenses • Overtime pay eligibility in accordance with applicable federal, state, and local laws • Reasonable accommodations for qualified individuals with disabilities