Account Implementation Manager

Job not on LinkedIn

🔥 1 hour ago

🐎 Kentucky, South Carolina, +2 more states – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

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Logo of ManhattanLife

ManhattanLife

1001 - 5000 employees

Founded 1850

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

ManhattanLife is one of the oldest and most reliable life and health insurance companies in the United States, founded in 1850. It provides a broad range of insurance and annuity products for individuals, families, seniors, and employers — including life insurance, accident and mortgage insurance, Medicare Supplement plans, voluntary employee-paid benefits, and retirement annuities — distributed through agents and producers. ManhattanLife emphasizes financial strength, independent ownership, claims service, and long-term support for policyholders' health, wealth, and security.

📋 Description

• Implement new Voluntary Benefits groups end-to-end • Manage key deliverables for new employer groups • Conduct re-enrollment activities for existing groups • Perform ongoing servicing activities involving enrollment, billing, and claims • Collaborate and coordinate with operational departments on implementation and build changes or updates • Act as liaison between Sales/Marketing and operations teams • Perform audits and lead operational teams in resolving discrepancies • Complete special projects and assigned tasks • Establish annual professional-growth objectives • Keep pace with developments in the segment and industry • Learn and apply technologies supporting professional and personal growth • Participate in the evaluation process

🎯 Requirements

• Bachelor’s degree preferred with experience in account implementation and/or account servicing • Experience in account implementation and/or account servicing • Insurance experience beneficial but not required • Advanced Excel skills, including pivot tables and VLOOKUP, beneficial but not required • Strong interpersonal and communication skills • Ability to interact professionally and confidently with clients via WebEx, email, phone, or face-to-face meetings • Ability to multitask with implementations at various stages and set priorities • Independent decision-making, organizational, planning, and problem-solving abilities • Occasional travel may be required for in-person meetings with brokers or employer groups • Ability to stand, walk, use hands to type and operate a mouse, reach, talk, and hear • Ability to sit for extended periods • Ability to lift, pull, or move items weighing more than 10 pounds as related to office or desk supplies

🏖️ Benefits

• Immediate coverage under health, dental, and vision plans starting day one • Flexible schedules, including shortened hours on Fridays • Free parking • Company-wide events • Professional development, including LOMA testing • Company-wide wellness program • Reasonable accommodations for individuals with disabilities • Equal employment opportunity and inclusive work environment

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