Technical Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReadMe

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🔌 API

Consulting • Marketing • API

ReadMe is a company that specializes in providing comprehensive documentation solutions for developers and enterprises. They offer tools to create and manage API documentation, enabling seamless communication and integration for developers. With features like Git-backed docs, API reference, changelog, and access control, ReadMe makes it easy for companies to keep their technical documentation in sync and accessible. They also provide a platform for developers to test APIs directly from the docs, aiding in quick adoption and integration. ReadMe is focused on enhancing the developer experience through clear and efficient documentation, with additional features for enterprise needs, such as SSO and OAuth, audit logs, and translations.

📋 Description

• Own a book of enterprise accounts end to end, including onboarding, adoption, renewal assistance, and expansion • Serve as the primary technical and strategic contact for accounts • Participate in implementation kickoffs, working sessions, QBRs, and escalations • Act as the product subject-matter expert and answer product questions in real time • Debug customer issues alongside customers • Review OAS files and help configure CI/CD syncing through the ReadMe CLI or API • Troubleshoot custom JavaScript/CSS and authentication setups • Prototype solutions before handing them to Engineering • Use AI tools to draft implementation plans, analyze account health, triage and summarize customer requests, prototype scripts, and automate repetitive work • Identify expansion and growth opportunities and partner with Sales to close them • Advocate for customers internally and provide structured product and bug feedback to Product and Engineering • Build customer relationships, run implementation kickoffs, resolve technical questions, and track KPIs such as time to implementation, NPS, and NRR

🎯 Requirements

• Technical ability to read an OpenAPI specification • Ability to work with HTML, CSS, and JavaScript • Understanding of SSO and authentication flows • Comfortable using Git and a CLI • Experience building prompts, workflows, or small AI automations • Ability to manage multiple projects simultaneously • Must be located within the United States • Must not require visa sponsorship to work in the United States

🏖️ Benefits

• Unlimited PTO with a three-week minimum • Fully covered medical, dental, and vision insurance for you and your dependents • One Medical membership • Wellness stipend for therapy of up to $350 per month for up to 6 months • Wellness stipend of up to $150 per month • One-to-one donation matching of up to $1,000 per year • Twelve weeks of paid parental leave after the birth or adoption of a child • Work from home office stipend of $500 • Offsite retreats • Diverse and inclusive workplace • Equal opportunity employer